Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Faye has now been refunded by her bank after making a chargeback claim. 'It's clear as night and day the 2020 event is cancelled.'. As well as charged me double the amount. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Paid 250 Euro VS the real cost of 100 euro. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Take a look at our advice on writing a letter before you make your claim. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. 2.9 a) Exception to Sellers Obligation to Confirm. Generally; My event is cancelled or postponed - What do I do? Report Fraud . Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. No refund, no answered or returned email for days. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Privacy Policy | 4.Select the button beside the transaction you want to dispute, then click Continue. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. You also warrant that you own the tickets. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Carnaval Barranquilla Tickets. . In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Even if you are, it's likely to be a more complicated process. Received Refund in full for cancelled concert. Justin Bieber has cancelled the remaining dates of his Justice World Tour. 2.11 Ticket Fulfillment. We cannot control the policy of third-party resellers.'. The 1975 Tour 2023. They were instructed to mail the tickets to Ireland by five days time, a deadline . 3. Which? I bought tickets for Rammstein before the pandemic and they would not refund me. 7.3 Additional Policies. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Arctic Monkeys Concert Tickets. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Top Class Actions is a legal news source Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Editor, Marcus Herbert. viagogo is a global online marketplace for live sport, music and entertainment tickets. Jay Chou Concert Tickets. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Sent info several times and they made every excuse under the sun. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. During this time, the Site will be temporarily unavailable. I sent our ticket numbers but Opera Australia said they were not theirs. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. You should typically get a refund for the ticket and any fees or service charges within 30 days. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. This has reportedly been a long-standing policy of Viagogo. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. But to her frustration, Viagogo claimed the refund could take several months. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. To be a member of this Site, You must agree to accept the terms in this Agreement. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Nelnet Servicing Data Leak Your Personal Information At Risk! 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. 6.4 Release. 1. Generally; If an event is cancelled - you do not have to do anything. Note that Your payment may be withheld if you violate this clause. 6.5 Tax Indemnity. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. 2.9 Seller's Confirmation Obligation. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. In the case of refunds, we appreciate our customers patience while we process their request.. Stray Kids Tour 2023. Can I buy tickets that are personalised with someone else's name on them? Add in you are not the original purchaser of the tickets. 6.9 Change or Suspension of Site. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The 33-year-old announced . The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Ticket-holders to postponed events will be able . By using our Site, You agree to accept this Agreement. Can Australians join in? Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Including any such items constitutes a material breach of these terms and conditions. 2.10 Collecting Payment. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Hombres G Tickets. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Terms and Conditions. Viagogo will never pay you after you sold your tickets and you can never get back your money. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. After realising the scam and contacting them, they made it very clear that they will not refund or . Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. They gave me complete nose bleed seats. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 3.1 Accurate Descriptions. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. We may also first deduct any amount you owe us from any amount we owe you. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Welcome to viagogo's online ticket exchange (the "Site"). Wait for a StubHub representative to reach you. Take a photo of a faulty item and add a brief description. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. spiritus Forumite. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The refund will be received from the Event Organizer within 30 days. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Viagogo had a selection of how much did you want to spend for a ticket. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? If tickets are not consecutive, then the Seller must create a separate listing. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 6.1 No Warranty. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. In 2020, New Zealanders were warned about buying tickets to . We will not allow You to buy or sell tickets before You have registered with Us. 5.1 Investigations. We look forward to hearing from you. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. According to the consumer group Which?, Viagogo's terms and conditions say . The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. When listing seated tickets, all tickets in the same listing must be consecutive seats. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Our guarantee does not affect Your statutory consumer rights under UK law. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Answer (1 of 3): Viagogo runs prudent customer care operations. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns.

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