Third-Party Resale Tickets: Everything You Need to Know. If you see a Sell button next to your tickets in your account, you can sell them! Open the AXS app Sign in or create an AXS account. Cookie Notice When I sell tickets, do I have to deal with the buyer? Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Follow the steps below to access the tickets: Did you find it helpful? A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Yes No Still Need Help? When listing tickets, you decide how long your listing will be available for others to buy. Just follow the simple steps to make the tickets officially yours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . axs allows you to transfer ticket you have bought from within the app. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. Here we are. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. Transferring Tickets. After completing the account information, you may buy, sell or manage any seats in your account. Privacy Policy. No. At this point, you should see your tickets in the MLB Ballpark app. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Otherwise you have until your friend creates an account to cancel the transfer. Privacy Policy. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Your Privacy Choices | The Fox Theater Foundation. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. No paper tickets required. When fans have tickets they cant use, they list them for other fans to buy. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Now we just want to get rid of them ugh. 2021 Vivid Seats Ltd. All rights reserved. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. What are my options here? Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Theyll also need to get the AXS app. Danielle is the author of this solution article. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Open the App and sign in to see your tickets. Remember, your friends can always transfer tickets back to you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When your tickets sell, youll receive an email informing you of the sale. Otherwise you have until your friend creates an account to cancel the transfer. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tickets Not Showing Up In AXS Hello! SOLD TICKETS VIA AXS. Many fans find it best to TRANSFER the seats to their guests prior to the event. AXS Mobile ID allows for convenience, flexibility and security. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. All rights reserved. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Manage Cookie Preferences Just follow the simple steps to make the tickets officially yours. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Why did the venue decide to use AXS Mobile ID? Yep! Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. AXS Mobile ID tickets are digital and cannot be printed for venue entry. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. The concert is tomorrow. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Terms of Service | From everyone at Vivid Seats, we hope you enjoy your event! It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. may not be valid. and our Here's how it works: Click the Transfer button next to the event in your AXS account. After the switch, you will enter the email address you use to access the community in order to reset your password. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. It depends. Click the Sell button next to the event in your AXS Account. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Sorry we couldn't be helpful. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Bought tickets for a group? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Use of this website signifies your agreement to our. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Flew in for this show. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. Click the 'Transfer' button and your guest will receive a notification via . AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. To view your AXS Mobile ID tickets click on your initials in the middle. This will help to ensure that you are ready for your event in no time! Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! Also, to make it even more . Theyll just have to create an AXS account to claim their tickets. i assume they will try to get me to receive the tickets using axs again. Click yes, retract now.And youre done! Click the Transfer button next to the event in your AXS account. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. If your friend already has an AXS account, the tickets will be transferred instantaneously. | Nope. On the review page, click the Transfer button to send the tickets. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. You should see something to transfer. No. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. i spent the next 2 hours trying to get the axs app to work and get my tickets. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Present the scannable QR code at the door for entry to Toyota Center. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. It depends. Press question mark to learn the rest of the keyboard shortcuts. They said they would get in contact with the seller and have the tickets transferred over. The tickets will be delivered to the buyer automatically. AXS Mobile ID allows for convenience, flexibility and security. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. You will enter your community username and new password and done! They should be able to tell you if the tickets are active. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. All Rights Reserved. Your tickets will no longer be listed for others to buy. If you already have an AXS account, the tickets will be transferred to your account automatically. Theyll just have to create an AXS account to claim their tickets. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. On the review page, click the Transfer button to send the tickets. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. There is no fee for transferring seats and you are allowed unlimited transfers. If you do not currently have an AXS account you will be instructed to create one during your purchase. AXS handles payment and delivery so buyers and sellers never interact with each other. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Transfer tickets to friends (for select events). Do you know what number you used to contact AXS? Select the tickets to sell, and then set your price and selling options. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. On the Review page, click the List Tickets button to finish. Apparently it is actually AXS? Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Flew in for this show. Help us improve this article with your feedback. Click the Transfer button next to the event in your AXS account. Show the tickets on your phone for everyone in your group. Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? Nope. Sign in or create an AXS account. If you already have an AXS account, the tickets will be transferred to your account automatically. Its up to you! I purchased tickets for a concert back in February. I tried calling axs.nobody was home. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. How far in advance can I access my tickets? You will enter your community username and new password and done! Step 1: Download and Login into MLB Ballpark App. Tap View to access the barcode and scan in for entry. A full-service national event ticket marketplace. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. it never happened. Have mobile tickets and cannot find barcode. Upcoming. Press J to jump to the feed. The Rockets App is free to download and available in the App Store or the Google Play Store. OR. If they already have an AXS account set up the tickets will go in their account automatically. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? If you do not currently have an AXS account you will be instructed to create one during your purchase. You may also review your transfers and purchase history at AXS.com. Customer service all the way to your seat, 2000-2022 StubHub. Are screenshots of the barcode valid for entry? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. 2023 Crypto.com Arena. Even if you call within 48 hours of your event, you will probably get no help at all. If you do not currently have an AXS account you will be instructed to create one during your purchase. Many fans find it best to TRANSFER the seats to their guests prior to the event. Never. What is AXS Official Resale and where do the tickets come from? The event staff will scan this digital barcode to let you and your party into the event. I bought two tickets to a New York Islanders game at Nassau Coliseum. Have screenshots and stuff with timestamps to also prove this is a thing. Its up to the promoter, artist, or team if you can sell tickets or not. Theyll also need to get the AXS app. Sorry we couldn't be helpful. So you can sell on StubHub or any other way you find. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). What if my guests arrive at different times? Review listing information and choose Credit Card for payout. Browse your upcoming events and tap the ticket icon for the one you would like to sell. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. There has to be some way, right. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Never. We bought the tickets through AXS and we have no clue how to sell or transfer them. I had read on other threads that sometimes the tickets don't transfer until the day of the event. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Try to contact them on their Twitter account. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Click the Transfer button next to the event in your AXS account. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After completing the account information, you may buy, sell or manage any seats in your account. AXS Mobile ID allows you to manage . Then when it sells and you are paid, you transfer it using the app. Its up to the promoter, artist, or team if you can sell tickets or not. Select the tickets to transfer and enter the recipient's information. Did you find it helpful? StubHub told me to call AXS and let them know this was due to the show being postponed. Privacy Policy | Stubhub assured me my tickets would be available. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. No, tickets must be scanned through the Rockets App or the AXS App. No. Your AXS Mobile ID ticket will now show up. Official Tickets and Your Source for Live Entertainment | AXS.com Copyright Lindsay is the author of this solution article. This is the QR code you will display upon entering the venue. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Hey guys, I just joined this group so if this isnt allowed lmk. Use the same email you use on StubHub. Select the tickets to sell, and then set your price and selling options. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. After that, the tickets will be theirs to use with the AXS app. Tap the gameyou are attending tap View All to see more games. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. All Rights Reserved. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Select the tickets to transfer and enter the recipients information. Tix originally purchased Spring 2020, was postponed until today 7/31/21. For more information, please see our Can I have multiple tickets on one phone? How do I use the Rockets App to enter the building? Use the same email you use on StubHub. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Help us improve this article with your feedback. Your guests will need to create an AXS account to receive tickets. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. I had flown from TX to NY for this show with my friend. Have been on hold 3+ hrs. Show was postponed from June 2020 to July 2021 due to covid. After the switch, you will enter the email address you use to access the community in order to reset your password. The tickets will be delivered to the buyer automatically. On the review page, click the Transfer button to send the tickets.