There is no travel required for this position. Our story starts with a simple universal truth: Every business is a people business. Try to use specific examples from your work or school history that relate to the question asked. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Take the first step today by joining our talent community. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Browse by city or country to find one in your region. This position supports Alight s benefits administration and HR BPO platform businesses. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. People can always trust us to say what we mean and depend on us to do what we say. * Demonstrate a positive attitude, self-awareness and embrace feedback We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. View Job description, benefits and responsibilities. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. DISCLAIMER: The mission of our customer care teams exemplifies the need for humanunderstanding. Pros. Customer Care Representative Tasks. Communicating with customers through various channels. Our people are our greatest assets at Alight Solutions because People Matter! We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Alight is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative Human Resources. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Additional pay could include bonus, stock, commission, profit sharing or tips. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. At Alight, we are reimagining how people and organizations thrive. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Learn more about our customer care offices. Scroll down below to view similar jobs . READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Our people are our greatest assets at Alight Solutions because People Matter! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. * PEOPLE MATTER is one of our company s core values. This training will take place during the first 5-weeks of your employment, and the hours are full time. We reward continuous improvement and encourage you to own your own development. In addition to a base salary, this position may be bonus eligible. Their job is to help ensure customer satisfaction. Get the latest news and information. Our Promise With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. This is a 6 months project and we offer Full Time Shifts (Rotating). Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. View Job description, benefits and responsibilities. Help make it more accurate by adding yours. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing All Rights Reserved. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. then the employee has changed 1 company and 1 job. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Health, Dental, Vision, Life Insurance and more. These teams are a critical component of Alights health care,retirement and HR-delivery services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. 88 followers . Meet Alight Customer Care Watch on Why Alight? We are forthright and genuine when we speak. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. * Create and update employee files in database, as authorized. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! These teams are a critical component of Alights health care,retirement and HR-delivery services. To deliver on this purpose, we do things differently. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Apply online instantly. Travel We strive for Excellence Every Day by collaborating with our clients and colleagues. Join our team. Find out if you meet the requirements! Customer Care Representative Human Resources. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. You will be notified during the hiring process which checks are required by the position. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The estimated base pay is $36,558 per year. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Knowing our products inside and out so that you can . To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. These teams are a critical component of Alights health care,retirement and HR-delivery services. We learn from one another, champion progress and challenge the status quo. Customer Care Representative Human Resources. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. #beAlight If so, you've come to the right place. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type)

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