We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Manage bookings effortlessly. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. She was very kind and helpful! Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Thank you guys for that excellence!!! You may need an international driving permit (IDP) to drive in some countries. That should not even be separate. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Your contract for car rental will be between you and the Car Rental Company. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Verification can help ensure real people write reviews about real companies. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. All cancellations outside of the aforementioned timeframes will not be refunded. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. If you have any questions, please feel free to contact us. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Consider the cancellation policy. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. My issue has been resolved. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Alternatively, just sign in or register using your Google or Facebook account. Mr. Mateusz. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. We used in October 2022. I attempted to rent a car from them for a few days for $535. Your voucher will clearly state the address of your vehicle supplier. They may be needed if you wish to make a claim. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If not, you will need to purchase the cover at the car rental company counter. Wisecars believes in protecting your privacy. Trustpilot is assessing this review in accordance with our flagging process. Anyone can write a Trustpilot review. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. You can present the voucher either in a printed version or a digital form (such as from your smartphone). rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. We will send you your rental voucher 48 hours before your pick-up time. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Access to and use of these images is restricted by terms and conditions of a separate license agreement. This one doesn't really need an explanation. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Expired or provisional licences will not be accepted. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. This information must be sent via email and give Wisecars the relevant details of the incident. Great help received from the kind persons on whatsapp chat yesterday and today. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. 6 You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. provided by the customer's credit card company. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Never ever use Wisecars. Excellent! They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. It might take your bank extra time to settle the amount. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Wisecars is an independent travel broker who does not represent any particular car rental company. Please make sure you return the vehicle to the same rental company from which you collected it. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Due to this protection, it cannot be read by any third party. They will need to show their drivers license, which they must have held for at least two years. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. It is entirely up to the Car Rental Company whether they decide to do so or not. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. We clearly highlight car and van hire options with Wisecars that have free cancellation. In peak periods this may not be achievable. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Please make sure you return the vehicle to the same rental company from which you collected it. Wisecars employs limited use of cookies for your safety and does not store any personal data. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. To improve our service and website, we may use small data files known as Cookies. 21 helpful votes. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. The permit you may need depends on which country youre visitingand how long youre staying. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. The use of our website signifies your acceptance of these Terms of Service. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Subscribe! I booked a rental car in Germany and had a flight get delayed that was going to make me late. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Wisecars flagged this review for containing harmful or illegal content.Read more. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. 1 year ago. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. It said and I'll recap ,"NOTHING more to pay ". It is highly recommended to call the police even for the smallest of damages. You can present the voucher either in a printed version or a digital form (such as from your smartphone). They were cheap but the quality of the car was the worst I have ever seen on a used car. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. 1 Previous_Golf_5959 2 mo. The car rental company will charge you for the additional driver for the whole time that you have the car. If your additional driver is under 30 or over 65, please check your car's terms and conditions. www.wisecars.com. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Access to and use of these images is restricted by terms and conditions of a separate license agreement. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars Protection Package ensures that you are protected should anything go wrong. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. I will give you a five star rating. So far I have found the experience of renting a car on this site to be very easy. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys.