We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. 0000003025 00000 n Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. Contact . It operates through two segments: TTEC Digital and TTEC Engage. 0000116041 00000 n We make it easy. Experience our comprehensive technology ecosystem. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. I have undertaken formal Genesys training on both products. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 835 0 obj <> endobj xref 835 69 0000000016 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Optimise your contact centre Learn more. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000007344 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. 0000022096 00000 n Upselling products and services to existing customer base . A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. . 0000021593 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000013691 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Continuously promote a performance-driven culture and always work towards reaching for amazing. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000007228 00000 n And deliver CX at scale. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. 0000006467 00000 n "I am excited to welcome Chuck back to the TTEC family. 0000016806 00000 n What You'll Be Doing . Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Elevated. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Eliminate friction and create value . Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. We combine leading technology partnerships and the CX expertise to enable your success. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. We help you design, build, operate, and. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000124652 00000 n A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000037328 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. CE1Q 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. From data to insight, and insight to business value. 28 0 obj <> endobj xref The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Humanify(R) DEI+ Bot . 0000163192 00000 n amazing customer Privacy Policy. This site uses cookies and by using the site, you are consenting to this. F|66Hxw What you'll be doing: News Mar 2, 2021. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. About Us. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. 0000074192 00000 n Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Consumers choose where, when and how they interact with you. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . "In the last 10 years, TTEC has doubled in size and more than doubled its profit. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Reduce cost and improve CX with recommendations from your front-line employees. 0000020166 00000 n 0000007838 00000 n From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . 0000034260 00000 n Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Learn why we use cookies and how to manage your settings. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000119471 00000 n "I'm thrilled to join TTEC at this pivotal time. Digital CX Jump-Start. 0000009179 00000 n Empower your frontline employees Learn more. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000006176 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. Reduce cost and improve CX with recommendations from your front-line employees. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. 0000025542 00000 n An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. journeys, 5 digital transformation Cision Distribution 888-776-0942 EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . Fourth Quarter 2022. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000030379 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. amazing customer 0000194601 00000 n