Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. You also agree not to separately contact the Buyer at any time for any reason. . In future, if you have issues confirming or fulfilling . Invalid tickets are defined as anything where buyers are refused entry. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Thanks. The companys full name, according to a well-placed source, is Global Experience Solutions. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Your payment will be initiated 10 business days after the event takes place. Sellers: once your tickets have sold, viagogo charges a service fee. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. How do I delete my listing? Super Bowl Ticket. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Please remember that you will not be paid for this sale. You can update your payment method as long as you haven't yet been paid. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Viagogo have become the focal point for calls to tightly regulate . The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Contact your bank or credit card company to verify the authorisation of payment to viagogo. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? A source close to Viagogo said it had no other connections to Global Experience Solutions. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. You are viewing the PayPal Community Archives. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. 2.16 Season Cards. Apparently not. 1 Complain to the ticketing website. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. 5.1 Investigations. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. I had a flight delay, can I get compensation? Can anyone help me? This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. 3.1 Accurate Descriptions. 6.6 No Agency. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. I want to ask if anyone know their custumer service valid e.mail ? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Pay by PayPal, a free service to pay online without sharing your financial information. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The concert was due to happen in 2020, but was rescheduled several times due to Covid. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Start today for 5% back on up to $1,000,000 in branded sales. Clear. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. With mycashbacks you get cash back & discounts very easily! Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) I sold my tickets on Viagogo as a sate sale. 1.2 Ticketing Exchange. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Welcome to viagogo's online ticket exchange (the "Site"). Click the more button to email us. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? 7.2 Copyright. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. We take no responsibility for such issues. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. We do not write articles to promote products. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 2.4 Listing. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. But, if you plan to do this, you must tell your ticket seller in advance. During this time, the Site will be temporarily unavailable. If an event is rescheduled to another date, your tickets should be valid. Find out more about salaries and benefits at Viagogo. 1999-2023 PayPal, Inc. All rights reserved. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. If youre not offered a refund, you dont have to accept this situation. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. TicketNetwork. 6.8 All Sales are Final. We will also add sales or value added tax on our fees as applicable. They then charge a booking fee on top of the tickets. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. For American Express this is the 4 numbers on the front, right hand side of your card. 7.1 Ownership of Intellectual Property. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 2.6 Making an Offer. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Ireland 39 reviews. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. This fee will be deducted from your payment. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Job Title. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 25 April 2018. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Selling a type of mobile ticket and transferring it to the buyer. How do you find a good accountant? The fastest-growing and preferred acquisition channel for over half our multichannel sellers. If You do not qualify, do not use the Services. If you can't make the rescheduled date, then you're entitled to a full refund. 2.8 Work-life balance. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. | Read 12,461-12,480 Reviews out of 30,829 A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . How sellers get paid We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 1.4 Modification. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo should be the subject of a full criminal investigation.. 2.2 Registration. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Why can't I see my order or sale in my account? Why can't I sell my tickets through my Ticketmaster account? 2.15 Claims under the viagogo Guarantee. As shares tumble and costs soar Will the fast food giants ever deliver for investors? Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . So its not int he sellers interest to sell fakes or not actually have the ticket. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Red Hot Chili Peppers Tickets. This content may be old or outdated. But it is not just these sites where buyers need to be careful. They are significantly safer th. What is the viagogo complaint handling process? Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) 7.5 Miscellaneous. viagogo Pay & benefits reviews Review this company. Does Viagogo pay their employees well? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. What are the viagogo Terms and Conditions? If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. You had also spent quite some time sending emails and making phone calls back and forth with the company. You also have the option of taking your case to a small claims court. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.

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