I would like to receive a refund. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. I notified a chat type person immediately to tell her I made a mistake. They explained to us the person who registered the wristband could show up to the event and claim they lost it. It is not specified anywhere in the mobile site and hidden in the desktop version! That's why they have a return policy. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. Or am I screwed. I will never use StubHub again. StubHub is a ticket resale and exchange service. Just notified by email of event cancellation for Atlanta United vs Orlando. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Select the ticket group you'd like to sell. Terrible Service! These cookies will be stored in your browser only with your consent. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Where Can You Use Your Macys Credit Card? No Wonder I See Horrible Complaints. Fans outside of North America are defaulted to a refund. Read this advice or complain & cry later on.. Combined with viagogo, we now span 90+ countries around the world. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. $868.64 is a lot of money especially now to just throw away. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. View SeatGeek . You dont get to change the rules to suit you after the fact. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. StubHub itself admitted no wrongdoing in the settlement. Paid over $550 for two Hangout festival tickets. We waited two hours until they decided to open the door again. You cant change your TOS after purchase. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. The cookies is used to store the user consent for the cookies in the category "Necessary". Include the reason for the refund and any supporting documentation. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. I'm upset at this it's fraud, Just want your attention. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Nobody will know until game day. This cookie is set by GDPR Cookie Consent plugin. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Copyright 2023 Xperiology. Donno what to do. At the event, tickets were discovered to be invalid. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. The cookie is used to store the user consent for the cookies in the category "Performance". However, StubHub is not responsible for partial performances, line-up, time, or venue changes. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. DON'T BUY ON THEIR PLATFORM!!! Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Its a bull. be around to get first dibs at floor seats, on 09/20/2012 I went Stubhub STOLE THE MONEY FROM ME!!!!! Want to pick up my tickets from a UPS store. Thanks. StubHub will contact you as soon as possible. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Overcharged. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Many events this past month were canceled. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I should be given a refund! I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Problem is, I'd be wearing the "lost" one and would then be denied entry. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. After the switch, you will enter the email address you use to access the community in order to reset your password. Spent $314 for daughter and friend to see Harry Styles. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Stub hub fraud.. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. I contacted Stubhub and they refused to refund my money. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. This cookie is set by GDPR Cookie Consent plugin. However you may visit Settings to provide a controlled consent. Second package was never able to contact anyone to reroute as address was incorrect. I didn't receive my ticket and they won't give a refund only a worthless coupon. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. All rights reserved. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Up the food chain with a supervisor, still nothing. Re: Refund in Progress. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! News Corp is a global, diversified media and information services company focused on creating and distributing . As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Who should shoulder those cancellation costs? I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. This is the most crooked company I've ever dealt with. It does not store any personal data. How is this right? Other sellers may take a case-by-case policy. i have attached the information from the venue. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Should have checked this site first. It is taking Stubhub about 120 days to process refunds. We will process the refund to your original payment method within 5 days. We were so upset. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Customer service all the way to your seat, 2000-2022 StubHub. We are changing the way you register and sign-in to the StubHub Community. I lost my tickets. How is this legal for them to keep MY money? The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Now you gave them no time to sell again. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Analytical cookies are used to understand how visitors interact with the website. These people are entitled to their money back. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. It started giving credit instead: a voucher worth 120% the ticket price. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. There were several other people at the event that had the same problem. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. StubHub Return Policy [Quick Information]. I purchased tickets to the Olympic gymnastics trials in January 2020. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Thank you StubHub. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Contacted the event, and they said the wristband was already registered to someone else. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Select Sell tickets from the three dots. Do not buy tix here! The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. So i grabbed 2 tickets ( I checked after they went on sale). Called back for refund. I called the credit card company and the charges on the card had not even hit yet. I'm returning the tickets and buying else where. Then over night, we lost our jobs and the shows were all cancelled. I stated that it was not disclosed until after purchase and we went back and forth for a long time. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. This evening I was on Stubhub looking for Lakers tickets for January 2016. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Check the StubHub Help Desk Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. They told me their tech would review it. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHub phone wait times are 3 hours. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Will I be able to get a refund . I WILL NEVER USE STUB HUB EVER AGAIN. Hour on Chat and another hour on phone. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Stub hub has failed its customers once again with a terrible return policy. I emailed them screen shots proving there was no such disclosure. If you sell on Stubhub they will waive the sellers fee. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. April 1, 2020 As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. From that StubHub wallet page you can request a refund instead of keeping the credit. 2023, Hearst Television Inc. on behalf of WCVB-TV. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. The buyer gets refunded fine, but why I am being charged their refund? Make the best possible case for yourself. Awful company that I hope fails soon. I got a COUPON worth 120% of my original order. I wish I had read this before buying. They said if I disputed it with my CC company they'll cancel my account with them. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Otherwise you will receive a voucher for 120% of your purchase price. Most of us didn't leave yet! Wrong seats. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I will be putting a hold on my credit card for the tickets and they can fight me. I hope they will reply me asap, I just want get my money back. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Money down the drain.

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