They can also decline orders with a low tip. 1. A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. On the instant cart side they don't let you add more than $200 to the initial order. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. Tap Go to Checkout and scroll down to Delivery Tip. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Has anyone else experienced this? The page contains the list of items, a map, the shopper's name, and delivery details. Thanks to all authors for creating a page that has been read 15,409 times. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Begin typing to search, use up and down keys to navigate, enter to select. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. This is the default option for when items arent available. To add or modify a tip after delivery. Log in to help us get you to the right help quickly. Click or tap on . Click Cart in the top right. A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. (The minus sign will be available if you tap the item first. Adding a special request Select Add a special request at the bottom of the search results page. The following table describes the statuses and any actions that the customer can perform from that status page: For example, the following image shows an order in the Shopping in progress status. You can log in with your email and passcode, or using Facebook or Google-connected login. Note certain items, such as alcohol, may not be added after your order is placed. If you're not sure how to place an order, this wikiHow will help. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. But missing items aren't necessarily proof that the Shopper stole them. How do I add custom items to Instacart? On the website. Adding items after checkout. They offer no department, resource, phone number or other, for us to dispute these issues. Rescheduling a delivery. Shop and pay online or in the Sam's Club app. Select your profile icon in the upper left corner. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Either one will work. When your personal shopper begins working on your order, youll see a message in the Instacart app. (For safety reasons, drivers might not reply while theyre en route.). The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Retailers may also have size, weight, or price restrictions on certain items. By signing up you are agreeing to receive emails according to our privacy policy. Add instructions for how you want your order shopped and/or delivered. If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. You can check your order status with the Instacart app or website. for the item or something that the Shopper wouldn't expect to do. We also make recommendations based on what you've bought before or what's popular in your area. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Tap the item you want to edit 5. I ordered a few things last week and I couldnt add them! Click Add Promo or Gift Card. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. At the top of this page, it'll list the store name and logo, as well as the total. If your item preferences change, make sure. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Browse through the list on the store's page to view item options. (For safety reasons, drivers might not reply while theyre en route.). Defaults to false. Scroll to the bottom of the delivery screen and tap, . Item availability and terms are subject to change without notice. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. It's never happened before. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Tap Add promo or gift card. Instacart allows you to bookmark items for later purchasing, if you want to. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. Tell the agent you're reaching out about an order sent as a gift. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. I prefer cash as Instacart can. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. We use cookies to make wikiHow great. Choose your tip amount and click Place order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Just be careful about what you ask the shopper to add and be understanding if they refuse. Adding the items you love to your Favorites is an easy way to view or buy them again. You can also tap Buy It Again in the bottom right corner. At the top left, click the 3 horizontal lines. Cosco..for one person?? Note certain items, such as alcohol, may not be added after your order is placed. The Instacart app lets you track your personal shoppers progress and view item changes. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Other Greeting Cards. This is the default option for when items arent available. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Copyright 2023 Instacart. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. to view items already found and changes like replacements and refunds. to view items already found and changes like replacements and refunds. Search for the special request. To favorite an item, select the item and the heart icon below it. Include your email address to get a message when this question is answered. Tap the plus or minus symbol to increase or decrease quantity. . Scroll to the bottom of the delivery screen and tap Chat with shopper. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Need to give your driver last-minute delivery instructions? (If you have notifications turned on, youll get an alert as well.). Tracking your order in progress. For best results, download the latest version of the Instacart. Instacart Business Model Canvas The 4 step model about How Instacart Works: A customer places his order for groceries and pays online to Instacart. If your shopper is working on your order, you can contact your shopper directly. Type your item name and see if a product matches, just in case. During a watching session on the Instacart Website . Need to give your driver last-minute delivery instructions? . Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. In general, our catalog doesnt include. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. There is a Change button to change the tip. Learn how to implement the APIs with tutorials, how-to guides, and API . Log in to the app if you haven't already done so. You'll see a dialog box display saying "Delivery (hourly time range). wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. at the top of the screen to talk to your shopper. Log in to help us get you to the right help quickly. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"