You might not need a visit, just the right advice and help to identify the problem! Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. BT Openreach was established in 2006 . Accept cookies to experience the full functionality of this page. And once you've got some experience under your belt, there should be opportunities for overtime. If you need help email your.problems@observer.co.uk. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Your just as rude! BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Do openreach/ BT engineers work 24/7 ? The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. They'll aim to do this within 5 working days of you placing your order. Their service has stopped working and it is not fully fixed after two full working days. Theyll aim to do this within 5 working days of you placing your order. BT Openreach apprentice engineer Thomas (Tom) Dickenson. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. The phone stopped working, and our broadband was down for about three hours but then came. I could not recommend working for BT Openreach at all. If you currently work for the BT Group please apply directly through the Internal jobs board. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Its a good idea to make sure youve got the relevant property insurance to cover such instances. If the work is not complex, theyll carry out all the external work required. @bt_uk. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. This is a very common mistake made worse by the press. Ask questions and share tips with other people 24 hours a day. BT argued that you still received a partial service. These cookies track visitors across websites and collect information to provide customized ads. 12h52. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Sustainability, Northern They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. I saw one at a cabinet last Sunday afternoon. Mar 2018 - Present5 years 1 month. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. This depends on the apprenticeship you are applying for. sector, For global However, you may visit "Cookie Settings" to provide a controlled consent. BT. Overtime is usually available so the minimum . ", http://www.speedtest.net/my-result/3167201384. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. 10 reasons to work for BT Openreach. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Well send you a confirmation email with your appointment date and time slot. It does not store any personal data. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. I also get time for classroom learning which hopefully . Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. That's usually four or five days a week between Monday and Sunday. The fault is due to damage caused by someone at the customer's premises. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Amount of compensation. Well arrange a convenient appointment when both you and the engineer are available. Now there is light at the end of the tunnel! Please enter at least 3 characters to search. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Was the First Engineer who the complaint was about actually a Qube Engineer? Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Within 10 working days, Openreach will have completed their survey. We publish our charges in our terms and conditions charges schedule. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Response was given fairly soon after initial slection. Engineers from Openreach cut the telephone line while working in the street. An engineer visit is requested, and no fault is found. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Contact BT. bt openreach working up a pole today. 01-04-2021 The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. It was reported a yesterday (I think). For This cookie is set by GDPR Cookie Consent plugin. Very rarely. Delayed repair following loss of service. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Micky37 Work programme gives an insight into life as an Openreach engineer. 30-03-2021 business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. By clicking Accept All, you consent to the use of ALL the cookies. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Monday 9th June 2014. They will discuss this with you before starting any work. If the work is not complex, they'll carry out all the external work required. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Necessary cookies are absolutely essential for the website to function properly. Answered 26 October 2019 You will work long hours and not get paid for them . Analytical cookies are used to understand how visitors interact with the website. Those striking are largely Openreach engineers and call centre workers. This website uses cookies to improve your experience while you navigate through the website. You might not need a visit, just the right advice and help to identify the problem! Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Youll be sent a new hub, so keep it somewhere handy. Account and billing. What tips or advice would you give to others applying to BT? @bt_uk. Orders and upgrades. Again, no one turned up. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). 8.40 for each calendar day that the service is not repaired. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. CER / Field Insights - North England. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Contact BT for help and support with your BT broadband, TV, home phone or mobile. on This cookie is set by GDPR Cookie Consent plugin. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". BT won't send no one out because @SkyHelpTeam are my provider. What is a Fibre to the Premises (FTTP) Service Identifier? He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. - Providing data governance through all operational teams in order to maintain and improve data quality. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. I have sent a pm with my information and description of the situation. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. . While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". All depends when your manager wants you I guess. Help and support; Contact BT; Back. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. But you will have heard of BT, BT Broadband and BT Infinity . There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. More strikes are planned in the coming weeks in the rail dispute. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on .