We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. can discuss the resolution. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. ft. We have only Put 2400 miles on since we bought it. Learn More Class B Television. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. We had one of our **************** Representatives reach out, the below follow up was provided. The issue is not closed nor has resolution been found. We now have two new estimates, both have been rejected by *************************** and *********************************. Who never came back to do the work. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Login to the Owner's Resource Portal to view manuals for older model years. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Awning attempts to extend while driving. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. ** September 10th we took the ** out. Another for $6,500.00 from *************** in ***********, **. Across from the sofa is a booth dinette. Report post. VIN #*****************. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Everything is well documented. This is Thors final offer as it has been stated multiple times. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. As the smallest motorhome option, camper vans are welcome virtually everywhere. **** had no issues resolving many of the other problems with our coach. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Make Offer. Thor Motor Coach's stands behind it's previous response, copied below. From researching this seems to be a problem with a lot of Thor coaches from that year. And one, Don't Miss Paradise Oaks RV Resort In Florida. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Exterior 32" TV. Then to ********* in ****. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. in fuel costs), then **** will kindly deduct the $2,000. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. The only two fuse I found for radio was one in the Ford block marked radio, which was good. Begin with this one! Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . And not have heard from them. Wondering if the converter is shot. A representative has been notified and will be with you shortly. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Like most: We went on our first trip this past weekend. There authorized service center is telling me not to get roof patch but replaced. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Diesel and gas-powered chassis options. We have spent more than three years dealing with these issues. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Mine is, and it seems a lot of folks on the Thor forum bring this up. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? This dealer in **** miles away so thats not happening. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. After getting back both radios not working. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. International Association of Better Business Bureaus. Thor Motorcoach Logo linking to Home Page. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. At this time Im satisfied that they Thor Motor Coach has reached out. Seamless Roof has bubbles. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. The retail declared our previous response as satisfactory, see below. Speakers. . Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Mercedes-Benz 10.25 in. See dealer for details. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Also if your GFI isnt easy to locate, you may have one on the inverter itself. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Diesel and gas-powered chassis options. Please note - there could be multiple recalls for a specific model RV. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Wheel sensors for air pressure not working. We cannot even drive this rv with fear it might shutoff again. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. 2 lead acid batteries. I am rejecting this response because:This is the same response I received earlier. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Begin with this one! ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Just for good measure, recheck those easy to access fuses in the panel in the coach. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. can provide videos and pictures. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. 2 slide outs. 2003 Thor Motor Coach jazz. Checked every fuse I could find. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Please see us for a complete list of features and available options! Worked with ******************* until **** when he moved to a new position. Of course, at our expense. Rates and amount financed are determined by credit history. we do not have any videos here. I do not know WHY he has not had access to this correspondence. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. The only bid that ******* has accepted is the one of $1,000.00 from *********************. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. **** has already sent the flooring. This just sends them a link to it so they can take a look. This allows the radio to run with the ignition key off. I have looked and checked all connections and fuses I can find. One is in the coach fuse panel and is marked. With all the family-friendly and pet-friendly features, you'll love traveling in . Well guide you through the process. It was a pleasure dealing with all of you. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. The same way they want they money on time, Included my vin number thor vegas **** 2022. Brought the coach home. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Satellite. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Solar panals not bolted properly to roof.Propane sensor faulty. This is an independent, unofficial site. 1. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Status: Answered. This is Thors final offer as it has been stated multiple times. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. We are sorry to hear of your concerns with your 2019 *******. As the smallest motorhome option, camper vans are welcome virtually everywhere. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. One previous owner purchased it new.We have had multiple issues with the coach. Inventory shown may be only a partial listing of the entire inventory. Need advise, had a shop replace house battery and repair inverter. Save. We have documented the roof concerns in case it does happen to be a concern. Submitting a response indicates a willingness to work with customers to make things right. BBB Business Profiles are subject to change at any time. * This post was edited 03/23/19 02:00pm by bobndot * Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Do you need a one-stop shop for all things RV-related? We reached out to Thor and la mesa and they say its our problem. This allows the radio to run with the ignition key off. 2003 Jazz Toy hauler 5k obo Needs work. **** refuses to act in good faith. Doesn't look like I am getting power to the radio since battery replaced. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Does not include Hitch work or accessories. ************************* said that they would pay ******* ***** 26hrs for their labor. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. 2017 Thor Challenger XE Rear and side cameras and radio not working. A representative has been notified and will be with you shortly. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! As I have stated countless times. You are using an out of date browser. What's The Best Cordless Vacuum For RVers? +26. Can hitch up to 8,000 lbs. WHY are the flooring issues causing such concern on behalf of Thor? We have made attempts to contact the customer regarding finding a service center and facilitating repairs. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All of this back and forth is not fair to us, the consumer. 40,000 miles. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. The best of Class A amenities and more power than a Class B. Rates and amount financed are determined by credit history. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Immediately I had power to my Axxera. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. 1 of 26. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Thor is offering to repair by patching roof. We have a water leak and it has caused extensive damage. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Tristen should have the additional documentation in his inbox this evening 12-11-2022. Complete this form and we'll contact you with our wholesale price. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. There's a fuse on the back of the radio. Stock Number We have acted in good faith throughout this entire ordeal. Use/store switch in use mode? Please contact dealership to verify unit information and availability. I had to send the slide out for access. Model: Hurricane 29M. 1 swinging tv screen. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. We are tired and have had enough. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Not sure where the in line fuse is located any help locating would be appreciated. Standard and optional features listed on units may or may not reflect actual in-stock unit. Then I tried the GFI in my 29m bathroom. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Number Of Radios. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. What have you tried so far? I have hundreds of emails relating to our continued attempts to get these issues resolved. Want to make us an offer on the {product}? The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Our 2019 ************ Motor Coach seats have started to completely disintegrate. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. We are well aware that the coach is off warranty. Mechanic's Assistant: What year is your Chassis? There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. My front radio has two fuses. This is a MSRP $190K Class A Motorhome. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Select the desired vehicle below to view all the recalls for that particular make & model. According to the call notes several of his concerns were discussed and further explained. 2. Yes. The A.C.E. Radio. We want the work to be done correctly. BBB is here to help. It seems each Thor MC plant wires the radios differently. This price is only valid for 24 hours from. This has all been dragging on for far too long. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Anyone know exactly where the fuse may . It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. I guess that is the million-dollar question. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. The Border Hookups Hit The Road With A New Song. . We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We had the privilege to work with Joe A. the Internet Manager. It has been sitting for a year. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. THOR #2187. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Class Cs with the beloved luxuries of Mercedes-Benz. Thor Motor Coach does not have control over the ************ centers. All standard features and specifications are subject to change. 01/03/2023. It's been non-stop. When searching for a service center make sure to use the filter option. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. See dealer for details. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. BOTH of which **** has rejected. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. . Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. After all the warranty work, we had to winterize the coach for the 2019 season. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. ****************** was thankful that someone from Thor Motor Coach reached out. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Surround Sound. This shouldn't be happening. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. The claim is currently under review, you should hear back from your rep by the end of this week. My Thor Rize was not properly built. New to RVing? We have been done everything we can to get our flooring and heating breech issues resolved with our coach. THOR AXXERA RADIO.not working??? Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. They are the same issues we continue to try to get resolved. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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