Largo FL 33777. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Customer enquiries. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Stonewater Financial Integrity. David Lockerman, Customer Experience Director. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. This is the Stonewater company profile. (Usernames and Passwords are Case-Sensitive). Watch this space. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. 68% of employees think that Stonewater has a positive business outlook. You can register for MyHome, and MyRewards at myhome.stonewater.org. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Over the last three months weve carried out a whopping. Excellent customer support. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Your name * Your email address * Confirm email * Project Officer . California Insurance License #0G51436. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. (727) 582-3100. www.pcclb.com. If it matters to our customers it matters to us." hbbd```b``5 L@E) $3H@i Intersectionality, domestic abuse and housing There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream This form will not work unless you enable cookies. To tell us your thoughts, please complete the following, 2 minute survey. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Survivors experience of the housing pathway Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. ^Alex. 4615 Walzem Rd, #200; San Antonio, TX 78218 . We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. *?00120 4! 8th March 13:30 Customer APP ID: stonewater. ;R?q:40? Scheme Co-ordinator Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. This is based on anonymous employee reviews submitted on Glassdoor. Report a defect or repair. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Online/Remote - Candidates ideally in. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Today is all about celebrating and recognising great customer service and the people who deliver it. %PDF-1.5 % Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Customer Experience Advisor. 2 Stonewater reviews. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Does Stonewater offer an employee assistance or workplace counselling program? The process took 2 weeks. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. New Homes Coordinator 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. For all general enquries, including queries about your agreement, paying your rent etc. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. All content is posted anonymously by employees working at Stonewater. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. How ready are you? Report anti-social behaviour. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Our customer commitments are the service standards weve set with you. We aim to respond to all email queries within two working days. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. A free inside look at company reviews and salaries posted anonymously by employees. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Christian Lauterbach - Sicherheit im Betrieb. We value the importance of what EDI brings to our organisation, our colleagues and customers. You're family. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Changes won't be saved until you sign up for an Enhanced Profile subscription. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Questions were not too difficult and it felt very relaxed. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Development Manager Comprehensive. LEARN MORE california hotel laws; fort hood levy brief link; cassie laundrie update. Isgho Votre ducation notre priorit . Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Learn more in our Cookie Policy. We'll assume you're ok with this, but you can opt-out if you wish. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. stonewater customer promise. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Pan Sussex priority alignment with Brighton and Hove We value the importance of what EDI brings to our organisation, our colleagues and customers. Feedback. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Today is all about celebrating and recognising great customer service and the people who deliver it. stonewater customer promise. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Partnering Surveyor - Design & Special Projects Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. hlRmk0+}K`,j"c[IvNsztiDc@h Day 5 of #NCSW2022 is Customer Service Recognition Day! If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Keeping customers safe and delivering quality services to you really matters to us. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Transparency . Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. I look forward to sharing another update for the final three months of this financial year sometime in April. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Remote/Work from Home position. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Listed on 2023-03-03. This latest performance shows some areas where were hitting our targets and others where were not there yet. They handled all the details with the insurance company. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Not to mention all the roles that make a business function, in HR, Finance and IT. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Or you can send us a message on our website. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Day 5 of #NCSW2022 is Customer Service Recognition Day! This button displays the currently selected search type. You can see our Customer Commitments here. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Our customer commitments are the service standards weve set with you. The findings from these events will be published in the next few months watch this space! June 29, 2022 russell hantz wife; Category: . You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Copyright Stonewater. Customer Service Advisor If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help.