Personal details: name, email address and reference number; We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. 7. We work with third-party product providers to provide you the best customer experience. 23. The standards apply to each part of any Contribution as well as to its whole. 19. These Terms of Service may be consulted on the Website at any time. Our Privacy Notice; service not directly linked to the application), and process your payments; TLScontact Data Protection Office: Kindly note that we reply to the inquires sent only in English. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. The Services are provided and supplied for private use. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. Attention: Fraud Alert. In any way that breaches any applicable local, national or international law or regulation; Chat rooms; Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. 7. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. to collect your passport or get our Express Courier Return service. 2019 - 2023 TLScontact. 12. The processing times for any of your applications or of the DNA sample are estimates only. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. Cookie settings in Chrome For the best experience on our site, be sure to turn on Javascript in your browser. Please choose your browser and click on the respective link. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. We review our retention periods for personal data on a regular basis. ; To protect our rights, users, systems, and services. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; 1. Please choose the Visa Application Centre where you would like to submit your application. Our website may contain links to other websites. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. These terms of use refer to the following additional terms, which also apply to your use of our site: Feedback and complaints may be submitted using the below form. Our site is made available free of charge. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. You should use your own virus protection software. Which cookies do third parties set on our websites? Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. A valid e-mail address. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Sensitive personal data: biometric data (fingerprints, DNA swabs); Click here to see the trusted partners we may share your details with if you consent to this use. Prepare your supporting documents This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Third party service providers working on our behalf Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Impersonate any person, or misrepresent your identity or affiliation with any person; You can contact us on the following number: +23417002040. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. We do not guarantee that our site will be secure or free from bugs or viruses. For example, Google Analytics is used to identify your visit to the site. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). Further legal action against you; If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. HOW LONG WE STORE PERSONAL DATA? This step is mandatory in order to be able to register to your account. The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. We concentrate on providing the administrative aspects of the . Please do not attend our centre until you have been invited to do so. When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. 3. We are not responsible for websites we link to The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. For the best experience on our site, be sure to turn on Javascript in your browser. The e-mail address is not made public and will only be used for password reset and application process updates. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; If you need to travel urgently, please contact UKVI for assistance. The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). Ensure the security of TLScontacts employees, visitors, customers and premises; By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Welcome to TLScontact UK in Nigeria. Travelling to the UK Issue of a warning to you; The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. We will never transfer your personal data in an unsafe or unsecure way. Interactive services Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. You will remain liable to pay all Service fees charged by your payment card issuer. Send you communications and notifications concerning the status of your chosen service. Don't hesitate to visit our Help page or to consult our help sections below. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. You are not permitted to use it without our approval. We amend these terms from time to time. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. We will try to give you reasonable notice of any major changes. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; visa application reception, data . In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. This should be the same Visa Application Centre as your appointment. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You are responsible for configuring your information technology, computer programmes and platform to access our site. Attention: Fraud Alert. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. 3.2 Price of the service fee of HMPO/UKVI Our Visa Application Centre in Lagos Ikeja is open for new visa applications. The grounds we may rely upon are: You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. TLScontact will issue a receipt for the transaction upon receipt of payment. Access the right to access your personal data, obtain a confirmation of your personal data we currently hold. The current version of our Privacy notice will always be posted on our website. Will be kept secure and confidential; Be sure to complete the form in black ink and in capital letters. Strictly Necessary Cookies If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. TLScontact aims to provide a first-class application experience. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Watch the video. 2019 - 2023 TLScontact. The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. 2.7. You might have some questions as you go through the visa process. Thank you for your understanding and cooperation. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. 4. If you feel that your right have been impacted, please contact our Data Protection Officer. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). UK in Nigeria on Twitter: "Update on UK Visa Application. You must not establish a link to our site in any website that is not owned by you. We may make changes to our site Be genuinely held (where it states opinions); Other Third parties Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Rectify the right to inaccurate data rectified. TLScontact will issue the Customer with an invoice upon payment of the Service. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Orders We reserve the right to withdraw linking permission without notice. Please choose the Visa Application Centre where you would like to submit your application. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. We will never transfer your personal data in an unsafe or unsecure way. Will never be used for anything other than to process the requested service; Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. 2.4. This should be the same Visa Application Centre as your appointment. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. TLScontact does not do profiling. Attn: Data Protection Office Changes to the Terms of Service We want to ensure you remain in control of your personal data. All fields are required. 15. Will never be used for any marketing purpose by the third party. Feedback and complaints may be submitted using the below form. 2.2. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Here are the mandatory steps to apply for a Schengen visa. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. 2019 - 2023 TLScontact. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session For more information, click here. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Your personal data (i.e. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Be genuinely held (where it states opinions). 1.4. You are solely responsible for securing and backing up your content. HOW IS YOUR PERSONAL DATA USED? His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This is further demonstration of our commitment to Nigeria, . The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. For more information, click here. Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. 9. 22. The content of the Website is the property of TLScontact and is protected by intellectual property laws. Any indirect or consequential loss or damage. Our site is only for users in Nigeria Most of the time we do not maintain any personal data once the application/service process is over. You will be transferred to the browsers help page for instructions concerning your cookie settings. Which cookies does TLScontact use? If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. The e-mail address is not made public and will only be used for password reset and application process updates. Cookie settings in Safari web and iOS 2.1. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. Ju lutemi prdorni nj shfletues tjetr interneti. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. 2. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 67, rue Saint Lazare We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. Please do not attend our centre until you have been invited to do so. Changes to this Privacy Notice Be likely to deceive any person; 1. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. The information collected by cookies on our websites is used for various purposes, including the following: 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Prohibited uses Third party service providers working on our behalf You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. OVERSEAS TRANSFER OF YOUR PERSONAL DATA We may suspend or withdraw our site Payment terms Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. For new Visa applications which sets out the Terms of Service, which sets out information about His Passport. 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