My approach is to tune out the negativity and try to figure out why the personality is difficult. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. I also keep myself open to my colleagues so that they can know and understand me better as well. Did you consider how leaving AMA would impact his health and well-being? Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. ", "I think my weakness is that I take too much to do. When I hit my 20's, it was so important to me to learn about other cultures. You can begin with your recent education, family life, volunteer work, or talk about your travels. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. That question can start up a great conversation, and you may learn a thing or two as well. This is one of the reasons I have applied with Kaiser Permanente. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. "I handle stress very well, and when you call my references, they will attest to this fact. You must create your own answers, and be prepared for any interview question in any interview. My ideal environment is organized, collaborative, positive, energetic, and encouraging. ", "I'm a bit of a nerd. If possible, avoid extreme responses that include speaking negatively of others or naming people. 3. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Just like when I fill, I make sure the bottles are organized and in their place.". To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. I have a kind and outgoing personality. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. 2,417 Kaiser Permanente Interview Questions & Answers (2023) You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. I really like this answer! 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Search Jobs - Kaiser Permanente Careers - Oracle Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. This could include increasing budgets or improving patient care. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. We had in services to help us prepare. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Perhaps you use a particular app or software. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I would need to be trained in the new procedures. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Our date tracking prior to 2019 was not accurately kept. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". ", "I was helping a customer once who came to pick up her injectable prescription. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I even talk about what they are going through. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. In the future, I will like to be a PA and help more people.". Maybe you are a pen and paper person. I also learn a different kind of articles and submit my test to renew my certificate. List several ways that you receive your industry knowledge and stay on top of trends. I was tasked with spearheading a task force. ", "I am an avid fan of Google alerts! I have trained myself to adapt my communication style, so a patient gets what they need. ", "From a young age, I was raised around a farm and animals are a huge part of my life. I love my job. "I have experience in ordering medical supplies and maintaining inventory. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Tell me about yourself. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. ", "Do my job and do it right. Our interview questions and answers do not represent any organization, school, or company on our site. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. We do not claim our questions will be asked in any interview you may have. But her prescription was on troubleshoot, and no one order it. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? I understand and agree that Kaiser Permanente may verify any and all information that I provide. Also, for every month with zero sick days, a bonus was added. First, I work in a system, and I respect that. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Strong communication skills are required to be an active leader. Perhaps you have a keen eye for detail. ", "Outside of my career, my priorities in life are my family and being outdoors. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. I grew up in a fairly homogeneous town in Montana. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Dates shown above are approximate. "My customer service skills with my patients are definitely one of my strengths. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Discuss the ways that you would build strong and healthy relationships if hired. But when I'm home, I don't think about work. 57 questions about Interviews at Kaiser Permanente. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Nice work! "I believe I could improve on some technical skills including Excel and Word. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. I understand that it's part of the job. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? ", "I work good with minimum supervision, but I also enjoy working with a team. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I indulge in the things that make me happy on my time off. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Have a question or concern? People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. "Whether I am doing an independent project or working in a team environment, I always give my best. These go above and beyond what it means to provide compassionate care. The staff wanted to start double-booking patient time slots. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. "I am a highly detailed person, and I thrive on having a high level of organization in my day. "I dislike working in a negative, low morale environment that is plagued with office politics. If I were to be offered this position, I would look forward to bringing these services to this area as well. This organization includes my scheduling, paperwork, and more. I took these methods and incorporated them into our setting. The status says no longer consider for the position. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. It has kaiser questions . Finally, end your response by talking about the positive outcome. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. This is a great start! With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. We've all had those tough cases. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. ", "I am happy with what I do as a pharmacy tech. If they want help, Ill help any way I can. I am an attentive listener and a compassionate caregiver. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. I am eager to get a great start on my career. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. ", "I have the basic procedural skills for this team position. I also help the pharmacist with anything they needed from translating to ringing up customers. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. Answer dates might appear two to three weeks before they were published. I take the time to listen and reflect back to ensure that I am providing the best care possible. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. It sounds as though you are highly organized and methodical in your work. I had 2 interviews with kaiser received and offer within a week. Also, avoid telling the interviewer that you get along with everyone all the time. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. "In my current role there is a lot of staff turnover when it comes to our management team. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? 35 Kaiser Permanente Interview Questions (+ Answers) "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. I will receive an email with the related information any time there is a major headline about the healthcare industry. Kaiser Hiring Process: Job Application, Interviews, and Employment The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. ", "I was working in a clinic where the primary population was low income. Talk to the interviewer about how you can maintain that appropriate balance for yourself. "I find that with the right company, it's pretty simple to balance life and work. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. We will re-assess in December, but it seems to be working very well. Health benefits. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. Kaiser Permanente Consultant Interview Questions | Glassdoor What does it mean after your phone interview. I cope with these emotions by telling myself that it's not my story, it's the patient's story. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. We do not have advertisements on our pages but we do try to make money through paid-memberships. ", "I have three philosophies when it comes to my work. "Early in my career, I was working a night shift with minimal staffing on our unit. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. I volunteer with their organizations in various roles. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. "I would describe my personality as approachable, light-hearted, and positive. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Interview Questions Give an example of an improvement project you led It sounds as though you have exceptional patient service skills! ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Interview questions and answer examples and any other content may be used else where on the site. Very good answer! ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Kaiser has over 300,000 employees with a large diverse workforce. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. As the manager, I knew I could not let this behavior continue. This approach has greatly reduced in-house issues related to communication. One is ABC, and the other is XYZ. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. My weakness is taking on too much and not delegating. "I have worked with diverse groups of people most of my career, including my time in college. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. I love working as part of a team and my colleagues take well to my personality. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. One for the clinic, one for me, and one for the patient. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. ", "As a certified pharmacy tech, I have to continue learning. By consistently rejuvenating in this way, I can give even more energy when I am at work. 1 / 41. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. ", "I would describe myself as a hard worker. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Is this something junior staff can be involved in? Tell the interviewer what your impact goal is, should you be the successful candidate for the job. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? I think it's okay to be moved by someone else's experience, but I don't need to make it mine. It's best that the person knows the reasons why so that they can learn from the experience. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. How to Answer: Why Do You Want to Work Here? While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. I continue to work on this on a daily basis. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Balancing empathy with honesty is key when communicating bad news. Your work history sounds strong, and it seems as though you are very loyal to your work. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks.

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