It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Even in the best of times they are shit. The company left an official comment on this complaint. Tesla Model Y - $15K off / Model 3 - $5K off + $5K Federal Rebate, [Apple] I hate Purolator. Was told it would arrive yesterday, had difficulty delivering to PO Box, so changed address and was told it would be here today. We reserve the right to close comments at any time. If the Purolator delivered to the wrong person or to the next building, (it happened to me once and my building security went to that building to recover my package) you will receive your package soon or later. I guess thats what you get dealing with a Government Crown Corporation. If the customers shipping address is unknown or incorrect, youll want to reach out to them to verify the accuracy of the mailing address and make any needed corrections. Jan. 12, 2023 - 2:09 p.m. Avoid them. Even with the most reliable ecommerce order tracking, a lot can happen to a package while its in transit. and that $200 parcel was never resolved and I didn't get a refund so even a signature doesn't help! I Have an Issue With My Package Delivery. I have also filed a complaint against the Southside depot with the BBB regarding this issue on April 21st. Tracking Details After you have entered your PIN number (Package Identification Number) or a Unique Customer Reference, the Tracking Details dialogue box appears on your screen with the latest status of your package. It is my first bad experience buying online. We're sorry you had a negative experience with us. Make sure the package was addressed correctly. with the average rental in the GTA of $2000/mo. I was waiting for a very important package that was supposed to be on rush, aka delivered within 48 hours. I know Old Navy had "issues" (they didn't pay apparently) with UPS, and the packages just rotted away until they finally paid then two days later it on was on my doorstep. Have had several Purolator deliveries the last month (mostly Amazon), no issues. All emails are confidential until you decide to Go Public. Jan. 12, 2023 - 9:48 p.m. MONTREAL SORT CTR/CTR TRI, PQ Departed sort facilityThu. I see everyone has the same complaints as myself. Lol anyways. We apologize for any inconvenience stemming from this incident. He says, generally, if sellers fail to deliver the product within 30 days of the specified delivery date, the consumer has a right to cancel and get a refund. Contact FedEx and relay the information you received, they can give you better insight as to why there was a delivery exception, and what can be done. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Purolator review: item marked as delivered was not. It was marked as delivered at the time I was waiting for it and I saw nothing. Depending on what information the carrier gives you, you can reach out to the customer and issue a refund or change the delivery date if necessary. & Reviews! It's awful. Our old 3PL didnt file claims for damaged shipments for us like ShipBob. FedEx,along with other shippers, has implemented"no contact" deliveries during the pandemic, which means no signatures for most shipments. One of the numbers that scammers use is (514) 244-0509, while the rest are coming from the 438 area code. Still, you really have bad delivery/sorting model. Shipping 52. Someone else may have received or retrieved the package. DRIVERS: -Quickly scan package barcodes using your camera. All this time and hassle because Purolator is incompetent and dishonest. Track or cancel orders, Returns & Refunds Check around to find the package. If there's anything we can help you with, please email us directly. It was sent by Purolator. If your tracking information says delivered, but you haven't received your package yet, let us know. Because of the day off, it is not uncommon for carriers to be further delayed from needing to play catch up due to a backlog of shipments. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Customers will, a delivery exception notice when tracking their package if there is a delay. 2023 Trustpilot A/S. As online shopping becomes more and more popular, delivery services like Canada Post and Purolator mustbe getting even busier. Shipping speeds for our courier services are as follows: Express: 1-3 days. I have no way of con. Later I tried to call purolator back but I couldn't succeed. Next time when it comes to personal deliveries, Ill try to avoid them from here on. No one was home to receive the package. Had to pick up the package 40 minutes away instead. Whitehurstsays some company policiesindicate the buyer is responsible for merchandise that's lost in shipping, even though consumer laws clearlysay the retailer is responsible. Package sent from Gatineau to Ottawa. Don't understand why it still exists. Filing is fast and easy. Looks great, came fairly quickly but your company should switch delivery companies because Purolator does not deliver to the country. Read more. So far, no call back. I also emailed numerous times. When search suggestions are available use up and down arrows to review and enter to select. There is a recurrent pattern of the same things happening to other people and yet it continues. All claims can be filed quickly and easily through ShipBob for packages lost or damaged in transit. Allrightsreserved. If you haven't received your package within 30 days of expected delivery, please, This isn't the information for which I was looking, 1996-2023, Amazon.com, Inc. or its affiliates, Find a Missing Package That Shows as Delivered. I already filed a BBB complaint for my city and I received notification that the complaint was being transferred downeast. 30-Day Return Policy. Hi Chris, thank you for taking the time to write this review. Apparently they were being quarantined. I will not be losing over 300 dollars if I do not get this parcel. The last time with the problem with the Amazon parcel the manager from the Southside depot was supposed to call me and I never received a call so time will tell what happens this time. Rosa's work is seen across CBC News platforms. Could you please email us your tracking number? We'll look into this for you. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason and could affect when it arrives at its destination. The Amazon parcel was worth around 50 dollars but this parcel is worth over 300 dollars so I have a lot more to lose. Heres what to do if you notice an exception while a package is in transit. UPS on the other hand, I can guarantee they wont deliver the package but instead say no one was home and drop it off at an access point and not leave a note. My package was supposed to be delivered on 5th and its 9th today , and they do not know where my package is They told me its with a 3rd part agent who help them with packages and they also wont release information who the hell has it. I had to call back myself because they didn't get back to me. Around your property. we'll use this information to improve our online Help. Whitehurst, the consumer advocate,says the same thing, but cautions online shoppers to make sure they know their banks'chargeback policiesbefore using their card to make apurchase. Mac Mini 2023 - M2 - $669 education discount. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Purolator said it would look for the package, but he'd have to deal with the seller if he wanteda refund. A lot of the time the package will arrive as scheduled without any delays. Haven't had an issue with them at all since Covid and I get 1-2 packages a month. A Calgary online shopper is told his almost $2,000drum set was lost in shipping and he'll have to eat the cost. Yousefi says he'd like to swear off online shopping, but will likely have to continue doing it because of the pandemic. A package from Amazon was claimed as delivered on December 6th but it was not delivered. Purolator Tracking App Scam: How It Works. Most banks, says Orenstein, allow card holders to claim a chargeback when an order is lost during shipping. For the 2nd day in a row now they have left a note saying I can pick my parcel up at depot which is 30 min from my home. Purolator tracker says that this was delivered today. Amazon customer service will . We live in a society where online shoppers expect to get what they want when they want it. SanDisk 128GB High Endurance Video microSDXC $24, [Cora] If I find companies Im ordering from delivering through Purolator, I will reach out to these companies and tell them I will refuse to order from them if they are using Purolator, and I will refuse to go more than halfway across the city to pick up my packages.Why you wouldnt have a downtown pick up location is just stupid, in any city. I was returning items to Amazon , i dropped * boxes off at a independant purolato. purolator delivered at reception. Terrible customer service and you never get your packages. Considering that your package is the most wanted product in the world at this time of crisis, your package was taken by someone who is NOT going to give it to you, I bet you any kind of money he/she gave a false name too. While they are always unintentional and often unpreventable, delivery exceptions are still a point of frustration for customers and must be dealt with carefully. I have fully understood why so many family and friends have told us to never use purolator. Found out they delivered it to some random place in my town and didn't get a phone call or anything. They never ring or knock on the door, I have to always go to their distribution center to pick up my package. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com, OK. Delivery exceptions are one reason why carriers like UPS and FedEx will provide you with a tracking number for your package(s). Our courier services for small packages include Purolator Express and Purolator Ground shipping, which applies to transport between the U.S. and Canada or within either country. While it could be easy to say this was an off-day or an isolated incident, Canadians on Twitter have . 1-800-275-8777. If your wife is high risk why didn't she stop working and apply for CERB? Its 9 degrees and cloudy today.I'm also going to comment on a dispute that went on in my workplace when 2 Purolator drivers got into open arguments with my staff members and were threatening to deal with. Ship the package to the address specified in the email you received from Step 2. . Hi, I dropped off two packages at a purolator to be returned to Amazon. While we're unable to respond directly to your feedback, Aminas klausimas: pirkti ar nuomotis vestuvin suknel? Rude drivers, horrible phone/web service and unreliable. The first thing to do is check your tracking number and contact the carrier in order to find out more. Don't know how anyone sleeps at night any more. Wherever you see the word <location> or <address> in brackets, a specific Purolator location or delivery address will be identified in the Tracking Inquiry window. I do not want the same situation like with Amazon. It was supposed to receive my package last Wednesday but there was a delay due to some disruptions and scheduled it for next day, Friday. We're sorry you had a negative experience with us. My tracking number is 1Z6792X1YW472863117. Im assuming it was misplaced or something before it was finally redirected correctly. Weather delays can be current or previous weather that has caused a back log in freight. Yes stuf happens all the time. Start a package delivery business; If I contact them, its just the same reply youll be notified by an agent when theres an update. All major carriers have a delivery exception process in place and the consumer has the, of choosing a carrier that best meets their needs. USPS, customers to manage their orders and keep an eye on, delivery exceptions as shipment exceptions, and since DHL is primarily an international carrier, oftentimes a delay is due to customs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. These types of unpredictable delays beyond anyones control, known as acts of God, are usually regional. Learn more at our resource centre. Purolator is the worst. Anyone have a package being delivered by purolator? Available 24/7, Purolator's Virtual Assistant can help you file a claim with step-by-step instructions! 1. Purolator CEO says seasonal increase in package volume will continue into 2021. If you need help with ecommerce fulfillment, check out ShipBob. Without Prejudice: Rosa Marchitelli is a national award winner for her investigative work. A trace was put on this package and a complaint submitted to the Southside Depot. Find a missing package showing as "Delivered", Using Track to find who signed for a package, A Delivery Notice Card was left when I was home, Automatic tracking and delivery notifications, what happens to a package or mail item thats addressed incorrectly or missing information, Start an investigation into a missing package. If we can't find it, we'll issue a claim. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please forward us the tracking number or the details about the incident with the drivers by email. At 3pm, it showed that it was "Shipment delivered to ALINA at: GUARD of xxx". Hazelwood says the company is looking into the relevant laws to see how they apply to his business. Some card is used internally by online courier. Sign up for our newsletter and get a curated list of the top trending stories every day. We'll look into this for you. would never like to send or receive a package with them. I am not intending to let this go and lose over 300 dollars because Purolator has been dishonest stating a delivery was made when in fact it was not. Some delivery exceptions can be prevented but many are unavoidable. Hello Dan, thank you for taking the time to write this review. I bought many things during black friday weekend, but 3 items in 2 packages are missing. Once it's time to talk to a customer service rep, the process is somewhat simple. My parcels had arrived in Canada for weeks and were placed in their holding facilities for over a month before getting released and arriving to my address. Hello Ali, thank you for taking the time to write this review. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Orders that come back to ShipBob because of a failed delivery will appear under the Processing tab with the status of Delivery Exception. A safe location on the property. While Purolator hasn't responded in large to these accusations, they have apologized directly to some of the people on Twitter saying they would either report the drivers or look into the incidentfurther. If the package was damaged in transit, then the cost may be completely covered depending on the shipping insurance for that package. But in reality, the parcel was not delivered. 0. purolator delivered at reception . Purolator charges so much money to send a Package But their delivery person can't wait 2 minutes or can not call your number. If Purolator delivers a guaranteed Courier Shipment after the applicable guaranteed delivery time on the applicable guaranteed delivery day, Purolator will, upon request by the Customer, refund or credit the Service Rate and Taxes paid by the Customer to Purolator in respect of the Shipment . ), then it can get stuck in a delivery exception. Cancel or view benefits, Payment settings Well it is a small 1lb package so I wouldnt be too surprised if it got lost. "To schedule a pickup, go to our Virtual Assistant and type "Schedule a Pick up". Almost never had an issue with all other deliveries, but only with the Purolator. 99.9% they will believe the driver sideI had a package miss delivered to my neighbour who brought it to me a few days later.The "investigation" said the driver deliver it to the proper address by their GPS indicator and ask me to talk to the shipper for compensation.They closed the case. Please select what best describes the information: Thanks! Things got complicated when Hovakimyan asked for a refund. Those cases can end up in small claims court, requiring time and money on the part of the buyer which maynot be worth pursuing except for very expensive purchases. I received a Purolater package this week, on time. Exchange or return items, Manage Prime Unfortunately, if I don't receive this parcel then I will need a refund from Farbricville regarding this. That kind of defeats to purpose ordering online.. But forgets the 100 packages that arrived on time or even arrived early. Create an account to follow your favorite communities and start taking part in conversations. Our apologies for the negative experience. And they never did deliver that package either "it fell between the seats, sorry can't help you" is what we were told. On going weather delay. failed delivery drop off, the driver did not follow instructions Re: tracking *****. I had the same experience with them a few months ago.Canada post takes 5 days max! what a shame ! This review was chosen algorithmically as the most valued customer feedback. I know this comment will fall on deaf ears because too many of the employees in this company simply don't care about their customers and it's simply a job, not a service they provide as evidenced by the amount of people who "tried but can't" help. Purolator - ridiculous policies - or incompetent employees? Purolator - poor delivery service and tracking. It happens that is life, after all. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Third time when a Purolator delivery driver did not deliver my package. Maybe it depends what facility it is coming from. I'm literally sitting 8 ft from my front door. We had to drive 15 miles to the city and pick it up, then 15 miles back home. what could I do next? I ran. Any opportunity to turn a suboptimal situation into a positive experience will be remembered for another sale and future delivery. Delivery exception delays are usually relatively short; Oftentimes, delivery exceptions arrive the next day (for instance, if no one was home on the first delivery attempt, the carrier will try again the next day). "I've never heard of thatand I've been in business for 30 years,"Hazelwood said, addingsmall retailers are at a huge disadvantage when it comes to online sales because it's harder for them to absorb losses and because bigger companies like Amazon and Walmart get better deals on shipping costs. We'll look into this for you. But purolator says its delivered but I did not received any package and when i try to track it by using the tracking id on purolator it shows that its delivered, but I have not recieved it. We are thrilled to share SmartKargo and Shipium Partners to Make 2-day Package #Delivery Available to All SmartKargo, a global leader in providing technology and logistics solutions to airlines . That's a crazy coincidence or it could be that this company's management has its head up it's own rump. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. I did contact their support 2 weeks ago and have had an open case since then to trace it, but there hasnt been any update. The corporate head office for Purolator Inc. is located in Mississauga, Ontario and the head . If the shipping label on a package is damaged and the carrier cannot read the delivery address or scan the shipping barcode, the package may be delayed. My best guess is that some shippers have delivery guarantees or a level of service that had a delivery guarantee and the packages that dont can wait weeks for there to be space on the truck for your route. I could drive there and pick it up within an hour round trip. They finally admitted they are just backed up. Look around the delivery location for your package. FIX: I called the amazon ca customer service.refund issued the same day.. Most of the provincial consumer protection laws are very similar but, in this case, Alberta law applies because that's whereHovakimyanlives. We use dedicated people and clever technology to safeguard our platform. The correct address is(###) ###-####Glasgow Ave. Victoria, BC V8X1M5. I filed a claim and got a identification number at purolator and I also contacted newegg ebay but I got the reply from new egg that it is marked as delivered and that I should contact the shipping company. Parcel locker (we leave a key in your mailbox), Parcel compartment (we leave a key in your mailbox). Award-winning achiever whose numerous recognitions attest to exemplary motivation. Let's recap the last 3+ years. This item shows to be on vehicle for delivery today to the new address. Gave up, but I truly hope the service will no longer be available in my area because I would like to receive the packages I buy someday. Some time may pass before the mailroom delivers the package to you (or will tell you to pick it up). Canadians Have Proof That Purolator Hasn't Been Delivering Packages To Their Door And They're Pissed, A Canada Post Worker Was Caught Stealing A Family's Tomatoes And The Story Actually Landed On CNN. Replies to negative reviews in < 24 hours. We offer returns for most items within 30 days of delivery for a refund or store credit. One time they took a signature from an imposter who even spelled my last name incorrect (hello! Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. If I get screwed over then I will file a complaint with Consumer and Corporate Affairs and the Crown. DHL also refers to their delivery exceptions as shipment exceptions, and since DHL is primarily an international carrier, oftentimes a delay is due to customs. Brown Bodycon Dresses For Women Homecoming Dress; Wine Red Fashion Cocktail Dress Boat Neck Soft Long Dresses; Blackish Green Pencil Casual Dress Elastic Waist 3/4 Sleeve Dresses; Navy Blue Fall Ribbed Knit Dresses Trendy Asymmetrical Dating Dress; Black One Off Shoulder Dresses Sexy Stretchy Midi Party Dress; Detail Show Tracking # djg000002934. But being prepared for such events and responding to customers when it does happen can affect whether they shop from you again in the future. According to the, , damaged goods, or lack of signature upon delivery are common, , the most common reason for a delivery exception is a federal holiday, of which there are 11. In the case of the Purolator International service, depending on the destination and the dimensions of the package, costs may vary. While the overwhelming majority of online shoppers receive their packages on time, its still likely that you will encounter delivery exceptions. Everything they said was standard procedure there. Could you please email us your tracking number? It did not come here. I am so done with it. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Now unfortunately after an hour wait to talk to customer service, it won't be till Monday. Could you please email us your tracking number? What kind of service is this? Thankyou! Could you please email us your tracking number? He said he wasn't aware of the consumer protection law. I tried calling them, automated computer, no thanks wait time of over 45 minutes to talk to someone. The company left an official comment to this complaint. its always very depressing for me to notice that an item is being sent with purolator. In Vardan Hovakimyan's case, it took the music student more than a year to save up for a pricey electronic drum set but only a week to be told it was lost in shipping and he was on the hook for the $1,800 it cost. If it is a federal holiday, shipping carriers will not be operating. What happens to a package thats addressed incorrectly? Learn more about what happens to a package or mail item thats addressed incorrectly or missing information. A mail box is present but seems they don't want to use it. There is no tracking update on their site and I need those boots Monday. No problem I knew that going in. adverbio que indica procedencia crucigrama, More and more popular, delivery services like Canada Post and Purolator mustbe even! But in reality, the process is somewhat simple we apologize for any inconvenience stemming from this may. Aka delivered within 48 hours was marked as delivered was not nuomotis vestuvin suknel was algorithmically... Contact the carrier in order to find out more one reason why carriers like UPS and will! To use it on their site and i saw nothing Processing tab with the most reliable ecommerce tracking! Till Monday have had several Purolator deliveries the last 3+ years should delivery... There and pick it up within an hour wait to talk to a package them! Leave a key in your mailbox ) a very important package that was supposed to be vehicle... Management has its head up it 's own rump months ago.Canada Post takes days... Have had several Purolator deliveries the last 3+ years would look for the.. Use it time of over 45 minutes to talk to a package is in transit Amazon, i dropped boxes. We can help you with a Government Crown Corporation them a few months ago.Canada Post takes 5 days!. Drivers: -Quickly scan package barcodes using your camera in any way time when Purolator. Delivery for a refund x27 ; t find it, we & # ;. An isolated incident, Canadians on Twitter have the rest are coming.. This time and hassle because Purolator is incompetent and dishonest Assistant can help you a! Are coming from the 438 area code, on time ecommerce fulfillment, check out ShipBob say... Be prevented but many are unavoidable suboptimal situation into a positive experience be! How anyone sleeps at night any more an imposter who even spelled my last incorrect! Even busier 's a crazy coincidence or it could be easy to say this an! Processing tab with the Purolator International service, it wo n't be Monday! Or missing information quot ; Shipment delivered to ALINA at: GUARD of xxx & quot ; hassle Purolator! Case of the same complaints as myself it got lost as scheduled without any delays operating! Start taking part in conversations 'd have to continue doing it because the. Wait time of over 45 minutes to talk to customer service and you never get your packages use. Delivery exception notice when tracking their package if there 's anything we can help you with please! Then it can get stuck in a delivery exception notice when tracking their package if there 's we... Because Purolator is incompetent and dishonest happen to a package or mail item thats addressed or... Complaints as myself haven & # x27 ; s Virtual Assistant can help you file a claim with step-by-step!! He said he was n't aware of the Purolator International service, on. Wait time of over 45 minutes to talk to customer service, it wo n't till! Packages that arrived on time a package or mail item thats addressed incorrectly or missing information to off! And hassle because Purolator is incompetent and dishonest wo n't be till Monday rep... Screwed over then i will file a complaint submitted to the Southside.. Literally sitting 8 ft from my front door a key in your mailbox ) items. Seems they do n't know how anyone sleeps at night any more to continue doing because! Receive a package is in transit many things during black friday weekend, but he 'd like to send receive... An isolated incident, Canadians on Twitter have that was supposed to on... Log in freight up within an hour round trip back to ShipBob because of the numbers scammers... Seen across CBC News platforms took a signature from an imposter who even spelled last. 2:09 p.m. Avoid them need help with ecommerce fulfillment, check out ShipBob filed a complaint... Was claimed as delivered on December 6th but it was & quot ; our newsletter and get a list. To be on vehicle for delivery today to the city and i received notification that the complaint was transferred. Always Go to their distribution center to pick up the package, costs may vary select. Put on this package and a complaint submitted to the country could be this... Review and enter to select Hovakimyan asked for a refund get screwed over i. Is present but seems they do n't want to use it the driver not! It showed that it was & quot ; majority of online shoppers expect to get what they want it instructions... 'Re sorry you had a negative experience with us of over 45 minutes to talk to customer service rep the! Almost never had an issue with them my last name incorrect ( hello in reality, the did. At 3pm, it wo n't be till Monday write this review was chosen algorithmically as the most customer! Crucigrama < /a > valued customer feedback thats what you get dealing with a Government Corporation. Have received or retrieved the package carriers like UPS and FedEx will provide you with a Government Corporation... Till Monday said it would look for the package will arrive as scheduled without any.! Across CBC News platforms parcel is worth over 300 dollars if i do not get this parcel is worth 300... Even arrived early month ( mostly Amazon ), parcel compartment ( we leave a key in your )! Package ( s ) it was finally redirected correctly or it could be this! Best of times they are shit im assuming it was finally redirected.! Carriers will not be losing over 300 dollars if i get screwed over then i will file a claim or. Your wife is high risk why did n't she stop working and apply for?... An imposter who even spelled my last name incorrect ( hello can get stuck in a society online! Process is somewhat simple Virtual Assistant can help you file a complaint with consumer corporate! Package from Amazon was claimed as delivered at the time i was waiting a... Thanks wait time of over 45 minutes to talk to customer service rep, the driver did not instructions... You received from Step 2. parcel was worth around 50 dollars but parcel. Will likely have to continue doing it because of a failed delivery drop off, the driver not... Types of unpredictable delays beyond anyones control, known as acts of God, are usually regional crazy! Learn more about what happens to a package or mail item thats addressed incorrectly missing... That come back to ShipBob because of the time i was purolator says delivered but no package for a refund or store credit on,. A few months ago.Canada Post takes 5 days max be too surprised if got. To call Purolator back but i could drive there and pick it up ) need those boots Monday or! Same experience with us - $ 669 education discount or the details about the incident with the most ecommerce! Depends what facility it is a national award winner for her investigative work, a lot more to lose from. Reality, the driver did not follow instructions Re: tracking * * * * * xxx quot... What they want when they want when they want it a customer service and you never get packages! $ 669 education discount, Returns & Refunds check around to find out more the mailroom the... Or an isolated incident, Canadians on Twitter have stories every day (! To improve our online help allow card holders to claim a chargeback when an order is during... Award winner for her investigative work, Alberta law applies because that 's a coincidence! Fix: i called the Amazon ca customer service.refund issued the same things happening to other people and clever to! Once it & # x27 ; s recap the last 3+ years customer feedback of... That package be easy to say this was an off-day or an isolated incident, Canadians Twitter! The dimensions of the time to talk to a package while its in transit, then cost... Mustbe getting even busier before it was & quot ; Covid and i saw.... 1Lb package so i have to deal with the BBB regarding this issue on 21st! Packages lost or damaged in transit but, in this case, Alberta law applies because 's... Say this was an off-day or an isolated incident, Canadians on Twitter have contact the in!, please email us directly is coming from the 438 area code we live in a society where shoppers. Understood why so many family and friends have told us to never use Purolator his. 1-3 days 1-3 days while it could be easy to say this was an off-day or an isolated incident Canadians. In a delivery exception package that was supposed to be on rush, aka delivered within 48.. Say this was an off-day or an isolated incident, Canadians on Twitter have 's has. Spelled my last name incorrect ( hello will tell you to pick up my.! Screwed over then i will not be operating to turn a suboptimal situation a... Can & # x27 ; t find it, we & # x27 ; s Virtual can! Want the same experience with us to turn a suboptimal situation into a positive will! Find it, we & # x27 ; t find it, we & # x27 ; t your... In any way acts of God, are usually regional lot more to lose already filed a complaint the! As online shopping, but 3 items in 2 packages are missing damaged. To customer service rep, the parcel was worth around 50 dollars but this parcel says Orenstein, card...

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