A way to prove the exchange line card not 'ringing' your phone , is to arrange for someone to call your landline at a known time, or call them and ask them to ring straight back, or even call your landline yourself from a mobile ( while stood next to the landline ) when the calling phone is listening to 'ringtone' but the landline phone isn't If this is the case there would be an interrupted dial tone on the extension. All rights reserved. Next, if you have a phone in the house that is working, unplug it and plug the phone thats not working into that jack. Make sure the ringer volume on the phone itself is turned on and up. How do I answer an incoming call not ringing on our BT Versatility phone? You can also check things like your Blacklist in the Calling and Network Features portal to see if you've blocked certain numbers, or specific types of calls, such as international, from calling you. Alternatively you can log in using the My BT app and clicking theManage Digital Voicesection, You can also check all your Calling and Network Features by logging intoMy BT>. Question Question Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Find a bt-telephone on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. . 05-04-2020 Baby monitors, bluetooth devices, and other cordless phones can all cause interference. 19h20, on 06-04-2020 No: continue to next step, So that you can make and receive calls on our Digital Voice service, your handset needs to be paired with your Hub. There are a number of things you can check to solve this problem. and have a repair man check out the phone line. Harry Beesley. It never rang but when I picked up the phone, I had a connection between the two ends. I saw on a BT forum that the problem was likely to be a faulty line card in the exchange, so that it didn't reliably send out the ringing current to our phone. If your service has been working and now you're experiencing a problem, follow the steps below. Question 05-04-2020 I have tried the recommended tests, including unplugging all phones and just using one plugged in to the main socket, asking a friend to call to check that the line works, etc. 05-04-2020 If any of the options are set to ON you won't be able to make calls to those types of numbers. A different cord may not be suitable, Check both ends of the line cord are connected and it is secure, If your phone needs a power supply check the power is turned on, Make sure the power adapter is plugged into a working mains power socket and to the phone, Switch the mains power off, wait five seconds and then turn it on again to reset your product, If you can, reset your phone to its factory settings. 2 Find a phone in the house that works. Incoming calls they can't hear - Answered by a verified Electronics Technician. If you're out of range, you'll see this message on your handset. When this happens, your Digital Voice service won't work. All unplugged and then plugged in individually. All Rights Reserved. Mr Telco also operates Australian Broadband websites Internet Outages and Broadband Reviews. Do Not Disturb (DND) may have been set. If your phone has one, set it toDTMFdialing. The handset will continue to search for a connection every 60 seconds until it finds one and you're back in range. Your next incoming call will reactivate caller ID. If you can access the web page, please move on to step 2 - check handsets. Meanwhile, on your end, your phone doesn't ring at all. If your phone needs a power supply check the power is turned on Make sure the power adapter is plugged into a working mains power socket and to the phone Switch the mains power off, wait five seconds and then turn it on again to reset your product If you can, reset your phone to its factory settings. Working, plugs directly into existing BT landline socket and does not need external power supply. 11h31, on My daughter texted me on my cell phone (non ATT) to say she had been calling all afternoon but it would just ring and no answer. If you still can't hear a ring tone, then call the phone company Plug your phone into the test socket as shown in the picture below and make a call. There can be several reasons for this. especially if it means someone coming into the apartment, when no one has now come in for over three weeks. Switch the mains power off, wait five seconds or so, then turn it on again. If people report getting a recorded message when they call your number, they may be hearing a message associated with one of your calling features. To do this, users on iOS 14 can go to Clock > Change Sleep|Wake alarm and switch on Wake up alarm. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/dd\/Diagnose-Landline-Phone-Problems-Step-1-Version-3.jpg\/v4-460px-Diagnose-Landline-Phone-Problems-Step-1-Version-3.jpg","bigUrl":"\/images\/thumb\/d\/dd\/Diagnose-Landline-Phone-Problems-Step-1-Version-3.jpg\/aid7720-v4-728px-Diagnose-Landline-Phone-Problems-Step-1-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"