In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. Brian Hill Shop Now. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. While successful in keeping its team intact, the move received mixed reviews from its online community. All Rights Reserved. Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Items must not be washed, worn or damaged. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. Aritzia Community Relief Fund + Our People. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. 68735 Views Jan 2, 2023. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. Message frequency varies. It can take up to 14 days to receive and have your return processed onto your original method of payment. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. They have invested in digital capabilities like personalization, size optimization and convenient payment options, and are delivering a high-touch, elevated in-store experience. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. |. The Aritzia Refund policy is similarly strict . While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. For purchases made in store, you can return or exchange your purchases in store only. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. After 30 days, we will no longer accept returns. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. . (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. It says customers will still be able to continue shopping through the company's website for the time being. TnAction Spring 23 just launched. What health and safety measures have you implemented? And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). Message and data rates may apply. So in an effort to make things easier for you, weve compiled all the facts in one place. Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. 16, 2020, 07:00 AM. Well do our best to help. How do I ship my product back for a return? Star Newspapers Limited and/or its licensors. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. from 8 AM - 9 PM ET. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. To order The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. Don't worry, you can unsubscribe from our mailing list at any time. Free shipping & free returns on all orders, all the time. All Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Let's continue to take care of each other," continued Mr. Hill. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. Still, theres no disputing the power of a major celebrity social media endorsement. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). Our boutiques are officially reopening. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Immunization providers should follow their regulatory/employer guidance for reporting . Follow the steps below to complete online returns for online purchases. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. This is certainly a time for everybody to listen and learn, and take action as a result of that. When will I get my order? We are not able to offer exchanges online. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Sorry, no refunds to original form of payment for sale or discounted items. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Cision Distribution 888-776-0942 Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. With Love, Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. Aritzia is an innovative design house and fashion boutique. permissions/licensing, please go to: www.TorontoStarReprints.com. It looks like youre not in the USA. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. See, Click to View our Accessibility Statement. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. More premier locations are becoming available and under increasingly compelling financial terms, he said. Were in this together. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. Were extending our Returns & Exchanges policy. If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Here's what to expect when visiting our boutiques. After 14 days of reopening, we will no longer accept returns or exchanges. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. Online purchases can be exchanged in store. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. CEO & Founder. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . Similarly, H&M charges a payment of $4.99 for returns made through a Canada Post retail centre but offers free returns for those who are part of the free membership. A Cisioncompany. What if I need to return or exchange something? Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. You can only exchange items to Aritzia if you purchased them in person from a store. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. to colleagues, clients or customers, or inquire about Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Opinions expressed by Forbes Contributors are their own. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. Your Aritzia. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. Aritzia is a vertically integrated, innovative design house of fashion brands. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. Don't rely on consumers to do the job you should be doing. Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. Services Minister Bill Shorten has urged anyone who has run out of sick leave to apply - not just casual workers who aren't typically entitled to sick leave. In addition to collection launches, new product launches this year will include intimates and swim, Hill said. Click to View our Accessibility Statement. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. "Our goal is to do our part for the global well-being. This copy is for your personal non-commercial use only. TnAction Spring 23 just launched. "Our goal is to do our part for the global well-being. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Description. For more information on Afterpay, please see our Afterpay FAQ. These recommendations are applicable to Alberta and may differ from other jurisdictions. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. "SHAME on Aritzia for using the people's money," wrote another. The brand declined to comment on this shift in sizing. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. You may opt-out by. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. VANCOUVER, B.C. Review your return details and click 'Process Return'. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Its Time For A Dress Refresh Shop The 9 Biggest Styles For Spring, How Dressing Weird Became The Ultimate Fashion Flex, TZR Editors Share The Fashion Trends They Are Investing In For Spring, Diors Fall/Winter 2023 Collection Was A Nod To Strong Women In History. (To date, Aritzia boasts ten signature brands ranging in demographic and price point, including TNA, Babaton and Wilfred.). Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. For more details about our return and exchange policy, see. When typing in this field, a list of search results will appear and be automatically updated as you type. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. I have an order outstanding. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. (Super World LA is slated to open later this year.). More information about coronavirus waivers and flexibilities is available on . Text HELP for help or STOP to opt out. Retail sales exceeded expectations in the U.S. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. After 30 days, we will no longer accept returns. From your order detail page, select Return Items to fill out the return request form. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. What is the Return & Exchange policy for items ordered on Aritzia.com? 2023 BDG Media, Inc. All rights reserved. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. Hey! Financial Assistance for Food, Housing, and Bills. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. Interested? Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within..

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