I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. How long does it take? I have made plenty of returns with no issues. *Required Fields. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. I shared the information with the woman who went back to the manager who gave her the credit. I said what about me? I bought a pair of sandals and did not try them on u til I got home. Also, a lot of places ask for ID so that they can keep track of you. I bought 3 dresses 2 weeks ago. I've shopped at Ross in Baltimore Maryland and Houston Texas. 4. The saless person said No they don't refund cologne. That's not ok bc didn't need to buy the items! They are providing disinfectant wipes to sanitize the cart before using it. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. Plus, it's an item that would be put back on the shelf and resold. Walmart does still allow for the return of jewelry, watches, and items costing more than $300. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. This past visit I encountered a rude and non professional employee. Can I return it? They yell at everyone on the line like we are cattle. Your return policy sucks. This is not a responsible and honest store. Your refund will be processed using your original method of payment. When a pre-paid debit card is accepted as a form of payment . Can I return perfumes at Ross if I open and didn't like it? I bought a nice flowy cover and I don't really find it appealing anymore. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I purchased one item for approx. Hope this was helpful. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. Really the worst experience ever! Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I am sorry to say that I have to disagree to this policy. And either way I am always good with a store credit because I shop there so frequently. And 30 days have not done yet. does Ross not give change back on vouchers? I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." So I'm out the total of 23.00 dollars. You guys are all so stupid and think you're entitled to everything. The cashier was asking for my ID. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. I buy at one and return to another without any problems. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. No, merchandise cannot be purchased online. They were much less than the ones I were exchanging which the Associate said it was okay. Next morning, went to 2nd Ross store and found more towels but still not complete sets. You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? Copyright 2000 - 2023. Exchange for like merchandise only if software is defective. Check out their return policy. I'd prefer to pay more, shop major dept. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. What if I return my products after 30 days? We continue to take markdowns on this merchandise until it sells through. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? i also have my receipt but dated back from 2019. Having a receipt will marginally increase the chances of your return request getting accepted. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. You can ask for an exchange only if the software turns out to be defective. He added that he would accept the ID of her son who was with her. That is absolutely absurd to me! If you try to return something without the receipt, we will need an I.D. If . If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. If they refused because it! If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Ross gives you 30 days from the date of purchase to return items. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. credit for $14 and paid the balance of $22 with my Discover card. Their explanation was that it was their policy, just like that! Can I return items at the Ross store without the receipt? So i actually work for ross & i just have to say following the rules doesn't always work. You take a chance every single time you purchase something that it will break or come apart. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. The first time they told that the manager was in the stores in the mornings. (This is to prevent theft and fraud.) 15. I have been a loyal Ross shopper for a very long time. I requested a manager and he was the manager. Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. If you removed the tag, bring it back and they can re-attach it for you. You can ask for a different color or size of the product but they may not allow a different product in exchange. I'm old so they need to listen to me or my child is out of state so they should give me more time. So bad quality!!!!! Still, where is my $2.24 or $2.25 tax return?!?! You do not even have your receipt and they are already screaming "Next!" To maintain our great prices, we keep all aspects of our business simple. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. Hope this helped. I printed my bank statement proving that I had purchased the purse on Saturday. Disappointed. An example of data being processed may be a unique identifier stored in a cookie. They said no, unless I have a store receipt or proof that they were bought there at the store. Did you forget the return deadline? If you don't like it then shop somewhere else. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. I had my receipt also! Those were purchased on the very 1st receipt where I used both store credit and Discover card. Which i spent $250+. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. You can't just buy something to use one time and return it later because that's called a rental. @Deanna James; You have to get it back how you paid for it. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Our product mix is very broad and diverse. I bought a pair of shoes and I returned it in perfect unused condition after one month. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! You will only get angrier if you continue to rely on that. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. Layton - you've lost my business. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Register will say "please wait" and prompt the customer for their card and pin. You grab what you need and give them the one that didnt fit and you are out the door. Can you help? I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I also had many gifts that were not my size or had too much of. They were not work an unknown to me, I just read on line what I am suppose to do with the return. Another associate came over to assist her. Never EVER pay with card in Ross, take cash to get a cash back. They apologized and said that they couldn't do anything about it. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. Instead, you'll receive a credit on your account that is equal to the . You can return your Ross product to any of the Ross stores. I went back the following day with the receipt. You are buying at a discount store. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . For your information, and again: Ok Ross, No MORE good quality and forget about cotton ones. Not with jewelry item but clothing items. It's my money and I have the right to return which ever item I am not pleased with. Please keep this in mind next time your purchase with your debit or credit card. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. Take along the item and its invoice. WHAT A SCAM!!! Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. I was hired I as being a mgr with my resume the way it was and all of my references. Keep in mind.l, by store policy the limit is $50 without a receipt. I do a lot of shopping at Rossor at least I used to. Returned it in bag with all tags and the receipt same day . If you want to sanitize the debit card but a refund the tags only. Bs all they have to do is put another tag on it!! So for me it did not take long. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. They have great home decor items like pictures, curtain rods, candles, etc. I'm at a lost for money. Is it possible to return your clothes to a different Ross? I did not purchase a floral pattern dress. will be: "it's because of dishonest people". However, for a refund, the return will need to be handled through the mail. . Thank you. Last Name*. Where is Buttermilk in Walmart? They will not provide returns/refunds if youve already opened the software. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Before you know it, I will drop Ross like I did Kohls when they ripped me off after Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Refunds will not be given on software that has been opened. I visit A Ross store every week. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. No receipt as they were gifts. Is a Ross Dress for Less catalog available? They have tags, only thing is they ripped off the part where the price was. I have contacted The Retail Equation and they said they don't work for Ross.

Players Who Have Beaten Federer, Nadal And Djokovic, Mark Heyes Lorraine Friday Fashion Today Gingham, Animal Prop Hire Sydney, Rachel Lugo Net Worth, Articles R