Help with Superbadge Service Cloud Specialist step 4 It is now working. Use another way to specify capacity for the routing configurations. That is why I referred to the question that was asked to you before on May 31st. Trying new things- my baby brother practiced crawling through a tunnel. Has any code been used with your org? After changing the name of the inactive user it worked for me. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. When it works it plays a sound to tell you that a case has been assigned to you. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! :), I am unable to solve this. Thank you! Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. The macro itself is working fine. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. When you start a create a new report, simply click to start with a clean screen. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead I am stuck at Step 3 - Create service level and actions. Enter the billing service credentials in the custom setting. I am right now @ step 6. hope to finish the superbadge now soon.!!! Thanks. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Service cloud specialist superbadge challenge 2 solution I have finally managed to get through this stage. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Thank you very much for such an interesting post. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. (jealous? @MM - thanks for your time. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. No. Will you be able to guide me? hmmm It has been a while, but I believe that just the "standard" profile is what you need. When I made mistakes, I simply reverted to the last saved version. Processes. Anyone studying for their Service Cloud consultant certification. Thank you for your time and response. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Processes. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Does this help? Usually this is due to some pre-existing configuration or code in the challenge Org. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I kept that particular module open one on screen while I walked through this step. Install the unmanaged package from the prework if you haven't already. We recommend using a new Developer Edition (DE) to check this challenge. Ensure you create the Cloudy Weather Resolution automated action. Ensure you group report results correctly. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Still not sure what Im talking about? kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Hello. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Is knowledge set up correctly on the page layout? Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I have enabled the knowledge user check box in the user profile. I had to do a quick refreher on this topic mid-superbadge. I am having trouble with step 4. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. hmmmm I think I just had to drag the filed onto the layout. Go to a case- check the Status options. ", There are two options for email to case. I made two dollars today! Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Are you sure it is about that? Review the steps to rename the console to 'Cloud Support Service Console'. I have the Milestones field in the page layout too. At last count, there are 81 Salesforce Trailhead projects for developers. Could you share some details of what you have? I even tried to create a new playground and start over (that only made things wose). Ensure the Customer Contact can be tracked on Cases. Would you like to share a few more details on how you currently have things set up? Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Let's do this. Could you shoot over a few screenshots of what you have? Search for an answer or ask a question of the zone or Customer Support. Ensure you set up the routing for Advanced Cases properly. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Review the steps to create the 'Cloud Technical Team Support Process'. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. "Can you please help me, what am I missing? If you are short on time, start around the 20 minute mark. I hope that you feel inspired. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! The macro works without the email button being visible. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. In fact, you need to have better coding style to pass the challenges. For example, Basic vs Premier support. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. What other fields do you need to add? Please help. I had problem with the chart, now everything is correct. I like your blog.Devops Online Training in HyderabadLearn Devops Online. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Remember you can only have one assignment rule per object and the instructions specify two routes. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. What can I attach to help diagnose what I am still missing? hmmm You do not want to enable all of the checkboxes. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure Entitlements are visible on Cases in Lightning. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! It's easy to miss. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! This worked for me. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. He laughs when I poke his nose and tries to take toys out of my hand. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Ensure you group report results correctly. Was this badge FUN or what?! Yes! I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. You write beautiful things. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Good to hear!!! I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I'm working on the Service Cloud super badge and the error below is driving me nuts! How would you enable people to select cases from an organised list? Sales at Lychee shadow The challenge says "add the option for agents to compose emails within the console while looking at a case". baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. to your account. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Service Cloud Specialist Superbadge Challenge 2 Question Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. 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