Make sure you've completed every step of Smart Setup. I'll try and check later this week against a spare BT Business Hub 5 model. Thats great to here. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. What's the least amount of exercise we can get away with? Download the My BT app to check your bill, test your speeds and activate your internet security products. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? ensure Sonos all working correctly via boost with 5ghz still turned off. Check that you're connected to your Hub's network. 01-10-2020 Check that you're connected to your Hub's network. Users . Turn off 5ghz and install the boost followed byall speakers. Ive got a man from BT ringing me during the week so I will report back what happens. Enter the admin password. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Using the BT Hub Manager Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). I saw the post about the public/private. I connected a laptop via ethernet into it. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. If previous posts are correct it probably works on the Business version and not on the Residenial ones. This wasnt an option for me however as my router isnt near any of the speakers. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. No idea how 2.4GHz can be too slow for any video streaming. Check the box next to Auto Firewall Open. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. The router is now displaying hidden ssid. This topic has been closed for further comments. BT Smart Scan technology How are people to fault trace if they dont know all of the possible scenarios? This is so you can learn about some of the most important features of your BT Broadband package. Works fine. To make this change click on Advanced Settings, Wireless. I have never tried using just the modem section with a different router. Cleverly, the security password is the same for both networks and can only be changed for both. Copyright Expert Reviews Holdings Ltd 2023. After trying to set bridge mode and saving (the save appears to hang) I eventually. 01-10-2020 Change the Hub Gateway IP address to 192.168.2.1 Sorry, we're still checking this file's contents to make sure it's safe to download. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. The setting is on a page hidden on the home version. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Connect the cable to the hubs power port, plug it into the wall and switch it on. It can. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Ask questions and share tips with other people 24 hours a day. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. >. Simply connect a 3rd party router to any LAN port on the hub. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Wait a few moments for it to connect. Will give this suggestion a try. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Slide the two parts of the hubs plug together until they click into place. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Almost instance response. 01-10-2020 1 user liked/thanked this post: This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. - edited The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. The default IP address is 192.168.1.254 but you can change that here. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? better. Not sure which hub or router you're using? Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. 30-09-2020 - edited - edited I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. It should appear as soon as you connect to the Hub and open a browser. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. This would be a double NAT (two router) condition which isn't recommended. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. How can I turn it on and off? 11-05-2020 Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. I also want to be able to repair and modify the frame. Use our hub light guide. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. 30-09-2020 Insert the other end of the broadband cable into the Broadband socket on your hub. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Click a dropdown for your model of Hub. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Please try again in a few minutes. Navigate Advanced Settings > Log in > Broadband > Internet. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. You'll find all your features and services in the "My Extras" section. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. "Common sense is the collection of prejudices acquired by age eighteen." I worry that they will up the minimum in the future too so every subscriber is gladly welcome. ie. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. I may try the hardwired solution if things do not move fast. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. At the bottom is a setting for. Baldrick1. No problem. This will take to a status screen. Your BT Business Hub should now be in bridge mode. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Clearly there is both and issue with BT and the Sonos app for iPhone on this. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. This means that you've got no control over which network your device joins. 01-10-2020 I have an update to share with you all regarding this issue. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. The handler switched off 5ghz frequency remotely. Pretty obviously really if I look at an old BT modem. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. BT is offering firmware updates to those affected. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Links to user manuals and other documents for BT Hubs for broadband. If it doesn't accept the admin password, click on Hint. However, I agree with some of the comments. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM 01-10-2020 What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Seeing a different colour light? Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Also, it took a number of days for me to find this thread of communication online. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. We'll send you an e-mail with instructions to reset your password. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. BT have advised me this a fix should be out this week. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. My router is getting blocked despite following all the advice above and anything I could find online. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 It should appear as soon as you connect to the Hub and open a browser. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 10:38 AM Smart Setup is BT's online set-up wizard. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). I've been following this thread ever since I had issues. Just log in to. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Do I need a WiFi 6E router to use WiFi 6E products? The lights on your hub will change to green or flashing orange as it is setting up. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. I have disabled the bt fon and bt wifi to reduce my home network clutter. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Were sorry for any inconvenience caused.. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. - edited The company did not reveal why the problem was occurring. Find out which main phone socket you have Find out about your Openreach modem Click OK. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Links to user manuals and other documents for BT Hubs for broadband. Guide to 4G Assure. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. It means I have a redundantSonos Move which is incredibly frustrating. This is found on the back of the router and on the removable card. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Frame Size: 17 inch,19 inch or customer size. Thanks for the explanation. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. This means your Hub hasn't yet registered your device as completed. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Accessing the Hub Manager using a Hub 3 or Hub 5. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. I have now switched the 5GHz option off,which immediately sorted the problem. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. To view the router settings, go to http://192.168.1.254. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. It looks like the 'Bridging' button simply does not work. I would still prefer to just hook my superior router . Configure the modem for transparent bridge or modem only mode. Just plug 3rd party router into the wall mounted Openreach fibre modem. This should explain it. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Vodafone Broadband: Great prices but at what cost? For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Using BT Business Hub or router. on Click a dropdown for your model of Hub. This will open the Hub Manager. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. However, some older devices are incapable of operating on both. Plug the microfilter into the socket. Sonos tried to do a workaround but lasted an hour or so. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. I have a new hub. Also problems connecting to my wireless Canon scanner printer. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems).

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