It should work with this script. Heres a sample script that shows how you could do this, The result in the image above was produced by the following catalog client script. background-color: orange; This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. 2. Instead of performing a Flow step for each item individually, you can loop over the variables and repeat the same action multiple times. For the Client Script on the Catalog Task table, I have the following: This series of training will make you expert in Service Catalog.Service Catalog is like my baby as I have worked mostly on Service Catalog and tried to automate lot of workflows. Well, not entirely One small amount of indomitable variables still holds out against the Service Portal! I have tried all 5 variations for toggling or expanding the help on a given variable, for Helsinki Patch 2. You can be more limiting with your access controls of course. I believe the help text on record producer doesnt take HTML format. I'm trying to compare two variables on on a catalog item. Steps to Reproduce Navigate to Service Catalog > Loading. Thanks for letting me know. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Check out the article above for the Geneva workaround I identified and posted a couple of months ago. var gr = current ; You should not be receiving these and we will turn twitter.com/i/web/status/9, Want to know what a win-worthy ServiceNow implementation model looks like? Can you tell me how you actually implement this? g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); Im also working in Helsinki and your suggestion of using the following syntax g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); doesnt seem to work. Give that a try and let me know how it goes, Is there a way to add the tooltip and not the Help Text for variables like Single Line Text, Reference. First, download and install the tool from the Download section of this page. This works for standard text fields. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. This doesnt work in SNC current release. On the catalog item screen you should be able to do the following (which worked in my quick test). The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. Keep it up. Im pretty sure Ive got the script right but theres no change to my form. I dont want a continuous long line of text I want it to show in a list or perhaps bold some text, if anyone can help, that would be great. This is most often the case if you need to toggle the help text based on some onChange event. It seems that unfortunately, Switching help text open or closed instead of a toggle script(s) do not work in Helsinki. Out of the box, only the Short Description is displayed. I did have time this morning to come up with an onLoad client script that should work though. g_form.getControl(DocLocation).style.width = 400px; Hopefully my answer will too :). Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. The customized portals where customers can request catalog items such as service and product offerings. The problem Ive always had with them is that the system wants to group them all together and gives. can i change help text dynamically for select box? Good question. Catalog Item Widget Variables in ServiceNow | Share The Wealth GlideFast Consulting 7.58K subscribers 4.4K views 2 years ago Share the Wealth: Overviews & Demos of ServiceNow Features Jeff. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. It is showing this field only when the document is attached via "Add Attachment" button available OOB . Reference qualifiers are used to filter records of the target table that gets referenced on. If your users need to add users to a DL, request access, order an iPhone, etc etc those utterances in VA should surface this topic and bring them to the right catalog item if you set things up correctly. Heres my specific work example: I created a List field, There is a good wiki article about HTML fields in. We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. textarea.style.height = (textarea.scrollHeight) + px; Shouldnt matter whether its in a variable set or not. Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. Good Practice: Create one Variable Set and share it among . I want to call a function from Styles. Is there a way to make this work on the RITMs and CTASKs as well as the original request form? Bad Practice: The backend trusts that the client-side has properly validated the user input and calculates the price based on the submitted value. 8 hours ago There are catalog variable items on which UI policy is applied where they get visible based on the Category field. One of my major project was Generic workflow which used to automate different forms with one workflow. It now depends on the ServiceNow backend configuration whether the Catalog Item has been built in a secure way. When trying to display values from a List field in an email script you cant simply display the field name from the form. Ive updated the descriptions above to indicate this. Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. Hey Mark, Often, individual variables are relevant to more than one Catalog Item. After you save the variable set, you will get a related list at the bottom where you can add as many variables as you want The following catalog client script will show the help text for the caller_id variable automatically when the catalog item form loads. hai mark Possible, but not incredibly simple. Instead of creating these variables individually for each Catalog Item, a better approach would be to create a Variable Set and share it between multiple Catalog Items. Parameters: Return Example Instructions for performing this customization are outlined on the ServiceNow wiki. This variable is in a variable set, so weve tried putting the client script on the variable set and within the catalog item. Thanks in advance. I have a question on the catalog variable style.. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Thanks Mark! Note: This one produces an error when not using the hrprofile table. They sure dont make it easy do they? Even though I'm probably one of the last people to figure this out, I'll post it here so at least I can find the solution again when I need it! If you encounter a situation where you need to open or close the help text automatically, but dont know what state the help text will be in, then the toggleHelp function probably wont work for you. So you dont have to specify each variable? Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. Looking into a fix now. It is also helpful in building new variable types that dont currently exist. I also faced the similar problem and was able to resolve it using the above mentioned information . Here are some access controls to open up the instructions field so that a user can see the text. I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. The Masked type variable in Service Catalog is used for storing sensitive or confidential information. Checkboxes and labels are a little bit different, but they can be targeted through DOM manipulation in the same way. Instructions for performing this customization are outlined on the ServiceNow wiki. One of these variable types is the checkbox variable. So I cloned the Variable SSN Widget and removed the Server Script that pulls from hr_profile. I need to show an image tooltip onmouseover on a variable of my record producer. Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. This was just what I was looking for, thanks for sharing. Hi Mark, did you ever complete a solution related to this? If youre not an html expert you can use the html editor in a knowledge article to create the look you want and then copy the code :). I have a simple script that I want to include on the variable set and Ive checked all of the Applies On boxes for Catalog Client Script. Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions - Known Error - Now Support Portal Unable to hide label variables in Service Portal Catalog. I would like to have the Help On when the field is blank. Hi Tim. Is it possible to change the tooltip to a different type of text? just by adding the correct html code. Youre correct that they dont support HTML anymore. g_form.getControl(

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